Information Technology Business Analyst

Responsibilities

The successful candidate will be responsible for:

• Conducting detailed analysis of business processes, identifying areas for improvement, and delivering scalable solutions across enterprise applications
• Acting as a primary point of contact for service and change requests, coordinating with internal stakeholders and external vendors
• Gathering, documenting, and translating business requirements into functional specifications and user stories
• Supporting and executing User Acceptance Testing (UAT), including defect identification and tracking through tools such as JIRA or equivalent
• Facilitating workshops, meetings, and presentations to communicate findings, recommendations, and solutions
• Maintaining comprehensive documentation of processes, systems, and enhancements
• Supporting project delivery through planning, tracking, and monitoring of initiatives to ensure timely execution
• Contributing to governance activities, including Change Advisory Board (CAB) processes and release management
• Ensuring that implemented solutions align with business needs, operational requirements, and governance standards
• Building and maintaining effective relationships with stakeholders across multiple EMEA locations

• Relevant experience working in business analysis or IT applications
• Demonstrated experience in requirements gathering, process mapping, and testing methodologies
• Strong analytical and problem‑solving capabilities with excellent attention to detail
• Proven ability to engage, influence, and manage stakeholders at all levels
• Experience working with enterprise applications (experience within logistics, cargo, or operational environments is desirable)
• Familiarity with tools such as JIRA, Confluence, or similar platforms
• Excellent written and verbal communication skills, with the ability to present complex information clearly
• The ability to manage multiple priorities within a regional, multi-country context
• Professional certifications (e.g., PRINCE2, Agile, Scrum, PMI‑ACP) would be considered advantageous

This role offers the opportunity to contribute to the continuous improvement of technology and processes within a dynamic, internationally focused environment. The successful candidate will play a key role in driving efficiency, standardisation, and innovation across EMEA operations.