Customer Service and Pre-Sales Engineer and Canada

About Indy Kite

Indy Kite is a pioneer in data trust and AI enablement, building the trust and decision layer for enterprise agentic AI. Powered by a live context graph, the Indy Kite platform brings deep contextual intelligence, identity-centric security, and fine-grained authorization to enterprise data — enabling organizations to deploy AI at scale with precision, confidence, and full regulatory compliance.

Our products are at the cutting edge of securing agentic AI workloads and delivering real-time, authorized, context-aware data to enterprise applications. Backed by tier one VCs and led by the former co-founder and CEO of Forge Rock, Indy Kite is building a new category at the intersection of data governance and AI.

Indy Kite is a pioneering platform focused on providing innovative solutions centered on the relationships exposed in the data that support sophisticated authorization and intelligence within the knowledge graph. Our strategic goal is to grow our team in support of our growing number of customers, partners, our trusted system integration and reseller partners and our regional sales account executives. We are expanding our team by adding a member capable of being a bridge between our Customer Experience and Sales teams while providing ad-hoc support to our strategic system integrators.

Interested in a role where support of customers provides insight to Engineering and improves sales impact?

We’re looking for a motivated team member who is comfortable training, mentoring and addressing concerns or issues for Prospects, Customers and Partners. You are a person experienced with the art of collaborative engagement where you are constantly seeking to better understand your audience's issues, establish trust, and continuously improve the services we deliver.

As a Customer Service and Pre-Sales Engineer, you will be a critical technical resource for both our existing customers and our sales team. You will apply your technical depth to customer configuration and deployment concerns with a goal of ensuring successful platform deployment and adoption. You will be the technical evangelist during the sales cycle working as an integrated member of the sales executive planning, preparation and delivery.

This role requires a unique blend of technical expertise and exceptional, human-centered soft skills.

We are looking to place a person in both London, England and Calgary, Canada.

• Customer Support: Provide expert technical guidance and support to Indy Kite customers, assisting them through deployment, integration, and ongoing platform operation
• Pre-sales Excellence: Deliver compelling Proof of Concepts (POCs), sophisticated product demonstrations, and strategic architectural recommendations to prospective clients and Account Executives
• Technical Consulting: Act as a technical expert for our platform, offering insights into integration and configuration best practices
• Relationship Management: Support high-need clients with managed services or long-term engagements, ensuring high satisfaction and a positive experience

The ideal candidate brings strong experience in the following areas, as highlighted in our strategic partner assessment:

• Graph Database Expertise: Demonstrated knowledge of graph database technologies, including practical experience with Neo4j and the Cypher query language
• Deployment: Demonstrated understanding of IaC principles and the core Terraform workflow (init, plan, apply), with the ability to maintain and update existing configurations
• Integration: Comfortable implementing and maintaining data flows between systems using REST APIs for request-response actions and Apache Kafka / Confluent for message-based data movement
• Development
  
  Skills:
  
  Experience with technologies such as Python, Java script, REACT, Go
• Software Skills Delivery: Proven capability to implement, integrate and configure complex software products.
• Identity & Authorization: Business and technical expertise in policy design and implementation, and familiarity with IAM protocols in particular OAuth 2.0 and AuthZEN
• AI Skills (Nice-to-Have): Experience…