Website & Optimisation Manager; Optimisation Manager

Requirements

• Experience managing and optimising customer-facing websites, in a regulated environment
• Experience building and delivering roadmaps while balancing commercial, technical and compliance needs
• Experience with CRO, customer journeys and data-led optimisation
• Demonstrated experience collaborating with multiple partners to influence and promote outcomes
• Operate at both strategic and hands‑on levels
• Management skills with a collaborative mindset
• Organised and able to manage competing demands
• Experience with CMS platforms and working with development teams
• Understanding of SEO, experimentation and workflow tools such as Jira (desirable)

• For many customers,  is their first interaction with our brand, making it a critical driver of engagement, acquisition and long‑term value
• Operating within a regulated environment, it's essential that the website not only performs commercially but also meets governance, compliance and brand standards
• This role is important for shaping how we improve customer journeys, collaborate across partners and deliver a clear, prioritised roadmap that balances customer needs, commercial outcomes and regulatory requirements
• Manage , ensuring it performs against commercial, customer and regulatory goals
• Improve optimisation of journeys and landing pages to improve conversion and customer experience
• Build and manage a clear, prioritised optimisation roadmap in consideration of business goals
• Collaborate with Product, Paid Media, Compliance, UX and Development teams to deliver improvements
• Lead delivery from idea through to implementation, testing and performance analysis