Manager, Technical Solutions Management

What You’ll Do

The Customer Experience (CX) Organization at Core Weave is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high-performance experience. This team supports the infrastructure that powers the AI revolution—working across data centers, hardware systems, and customer workloads to maintain the integrity of our cloud platform. The CX organization aligns closely with the internal and customer engineering teams, offering valuable insights from the field and having the chance to contribute to the Core Weave product roadmap and development.

We are searching for a remarkable Manager of Technical Solutions Management (TSM) who shares our passion and has an understanding of GPU infrastructure and AI Applications to join the team. This critical leadership role will oversee the TSM function, which is responsible for managing technical relationships with strategic customers, defining and delivering on technical requirements, and driving the execution of complex programs from concept to successful completion.

This position reports directly to the Director of Cloud Platform Support, is global in scope, and will work closely with leaders across Solutions Architecture, Support, Sales, and Product Engineering teams.

• Lead the TSM function within Core Weave by building, leading, and focusing on hiring top talent and fostering their growth to ensure they excel as the primary technical advocates for Core Weave’s most strategic customers
• Collaborate across functions, working closely with leaders in Solutions Architecture, Support, Sales, and Product Engineering to elevate and enhance the Core Weave customer experience
• Directly engage and collaborate with key customers to understand their AI workloads, pain points, and future requirements to continuously improve our service offerings
• Define and monitor key performance indicators (KPIs) to evaluate program success and effectiveness through leveraging multiple insights. You will identify and eliminate inefficiencies, accelerate operational speed, and deliver exceptional results that reinforce Core Weave’s position as a market leader.

• B.S. in Computer Science or a related technical discipline, or equivalent experience with an advanced degree in a related field
• 15+ years of experience in software engineering, systems engineering, hardware engineering, solutions architecture, customer support, technical program management, product management, or delivery management
• 7+ years in a leadership role within a high-growth environment
• Deep understanding of the cloud infrastructure landscape, including fundamentals of Kubernetes, GPU compute, AI/ML, and high-performance computing
• Proven track record of successfully organizing and coordinating the efforts of multiple teams to deliver long-running, complex projects with visibility to senior stakeholders
• Expert leadership skills with the ability to influence and engage stakeholders at all levels. Excellent verbal and written communication skills, with a strong capacity to clearly present complex technical information
• Demonstrated experience within a fast-paced, dynamic organization experiencing hypergrowth
• Travel up to 30% annually

• You love to help solve challenging technical problems
• You’re curious about the latest and greatest technologies in the AI space
• You’re an expert in managing conflict and achieving mutually beneficial technical outcomes

The range we’ve posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location.

In addition to a competitive salary, we offer a variety of benefits to support your needs. The benefits below reflect our US-based offerings; for roles in other locations, benefits vary and are shared during the hiring process. These include:

• Medical, dental, and vision insurance – 100% paid for by Core Weave
• Company-paid Life Insurance
• Voluntary supplemental life insurance
• Short and…