Services Consultant

Requirements

• The successful candidate would have experience in working with customers leading software implementations
• They must demonstrate excellent technical acumen, organisational and communications skills and a drive to ensure the client experience matches our culture and helps build enduring relationships with our customers
• Minimum 5 years of work experience in the Fintech Consulting either at a consulting firm or a SaaS vendor
• Experience of project management/implementations for customers at an Enterprise level for multiple customers concurrently
• Proficient in Python, skills in SQL a plus
• Understanding of File Transfer protocols, IT project delivery and software security considerations
• Excellent customer relationship management
• Commercial acumen demonstrable by examples

• The Services Consultant leads the implementation of Xelix for customers by serving as the project manager, and technical expert
• This is an exciting role working within a rapidly growing team  role is critical in ensuring that any customers of Xelix are launched correctly on the platform and can use the platform as designed
• The ability to manage internal and external stakeholders, proactively mitigate risk and translate technical information for non-technical personnel are key success factors
• This role would be ideal for a candidate looking to leverage and hone their existing customer relationship management skills whilst gaining experience of leading projects and gaining technical knowledge of Xelix
• As Xelix is a growing company, there are plenty of avenues for growth, and the progression in this role can be towards a career pathway in Professional Services, Pre-Sales or Customer Success
• Leading implementation projects for enterprise customers, becoming a subject matter expert in Xelix
• Acting as the primary project manager and point of contact for technical requirements
• Managing risks, dependencies and change controls across internal and external stakeholders
• Ensuring technical prerequisites are met, including data file design, secure file transfer, and system configuration
• Running customer-facing workshops and translating technical information clearly