Agile Tech Lead - Customer Architect

£550 per day | Outside IR35
6-Month Contract
Remote (occasional travel to London & Edinburgh)
Start Date: 1st July 2026

We are seeking an experienced Agile Tech Lead / Customer 360 Architect to support a major Customer 360 transformation programme.

This role will suit someone who has successfully translated a Customer 360 vision into tangible architecture, customer journeys, technical roadmaps, and delivery plans. While Salesforce forms part of the wider ecosystem, the primary focus is on customer journey architecture, analytical thinking, stakeholder engagement, and defining scalable end-to-end solutions.

• Translate Customer 360 strategy and vision into executable architecture and technical deliverables.
• Define target-state architecture across customer data, integrations, journeys, triggers, and engagement channels.
• Map and design end-to-end customer journeys from data ingestion through to customer engagement.
• Develop architecture artefacts, technical backlogs, roadmaps, and delivery plans.
• Lead the design and validation of the first Customer 360 use case, ensuring scalability for future initiatives.
• Work closely with Digital, Data, API, and Salesforce teams to align delivery across multiple work streams.
• Identif...