TPP CRM; Dynamics 365 Administrator hybrid

The role

You’ll be responsible for keeping the CRM running effectively and continuously improving how it supports the organisation. This will include:

• Managing and triaging requests via the CRM ticketing system
• Resolving technical and non‑technical CRM issues and working with external suppliers
• Maintaining data quality through cleansing, de‑duplication and governance
• Managing user access, permissions and security roles
• Delivering CRM training (1‑2‑1 and group sessions) and producing clear user guidance
• Creating reports and dashboards to support insight and decision‑making
• Identifying opportunities to streamline processes and introduce automation

• Proven experience administering Dynamics 365 CRM
• Strong data management and problem‑solving skills
• A good understanding of GDPR and data governance
• Advanced Excel skills and experience working with multiple business systems
• Experience working in or alongside a ticketing or support environment
• Clear communication skills and a supportive, collaborative approach

• Salary up to £45,000
• Hybrid working – 2 days per week in a central London office
• A new role with real scope to shape CRM ways of working
• Potential for the role to become permanent after 12 months
• Supportive, values‑driven culture

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.