Transformation Delivery Manager – Platform

EML Payments

EML Payments is a global leader in the fintech space. Headquarters is in Brisbane Australia, offices are located around the world including USA and Europe. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our Purpose is to inspire transformative digital change for our customers and communities.

This role is a senior execution integrator within the Programme Control Tower, responsible for driving end-to-end coordination, plan integrity, and execution discipline across multiple work streams (Product, Platform, Migration, Country Readiness, Vendors). The role ensures the programme runs as a joined-up system, not a set of disconnected initiatives with clear visibility, managed dependencies, and proactive intervention where delivery risk emerges. This is not a passive reporting role.

It requires someone who can challenge, structure, and drive delivery across senior stakeholders.

• Integrated Plan Oversight & Challenge
• Manage & ensure alignment to the integrated programme plan
• Interrogate workstream plans to ensure:
  • Logical sequencing
  • Clear dependencies
  • Realistic timelines
• Challenge gaps, assumptions, and inconsistencies in planning
• Ensure all plans are aligned to programme outcomes and milestones, not just activity
• Cross-Workstream Coordination
• Act as a central coordination point across Product, Engineering, Migration, Vendors, and Country teams
• Drive alignment across:
  • Priorities
  • Milestones
  • Deliverables
• Facilitate cross-workstream forums to resolve:
  • Conflicts
  • Misalignment
  • Gaps in ownership
• Dependency & Blocker Management
• Actively manage cross-workstream dependencies
• Identify:
  • Hidden or emerging dependencies
  • Blockers impacting delivery
• Drive resolution by:
  • Engaging the right stakeholders
  • Escalating early where required
• Execution Tracking & Delivery Discipline
• Track delivery against:
  • Milestones
  • Deliverables
  • Outcomes
• Move teams away from status reporting to real delivery accountability
• Identify early warning signs of:
  • Slippage
  • Delivery risk
  • Misalignment
• Programme Governance & Reporting
• Support high-quality reporting into:
  • Weekly programme reviews
  • Executive dashboards
  • Steer Co
• Translate delivery status into:
  • Clear insights
  • Actionable risks
  • Decision points
• Ensure reporting reflects reality, not optimism
• Decision Support & Escalation
• Identify and clearly articulate:
  • Decisions required
  • Impact of delays or inaction
• Support the Programme Director by:
  • Preparing decision packs
  • Framing trade-offs
  • Driving timely resolution
• Standards, Ways of Working & Tooling
• Enforce consistent delivery standards across work streams:
  • Planning quality
  • Status reporting
  • RAID management
• Ensure effective use of programme tools (e.g. Jira, Smartsheet)
• Maintain a single source of truth for delivery status

• 7–12 years’ experience in:
  • Project / Programme Management
  • Large-scale transformation or platform programmes
• Proven experience operating in:
  • Multi-workstream, complex environments
  • Technology-led transformations (ideally fintech / payments / platform)
• Experience working across:
  • Product
  • Engineering
  • Operations
  • Third-party vendors

• Strong planning and structuring capability
• Excellent stakeholder management (including senior stakeholders)
• Ability to challenge constructively and influence without authority
• Strong dependency and risk awareness
• High-quality communication and reporting skills
• Ability to cut through noise and identify what matters

• Proactive, not reactive — spots issues early and acts
• Comfortable operating in ambiguity and bringing structure
• Confident engaging senior stakeholders and holding them to account
• Focused on outcomes, not just process
• Detail-oriented but able to maintain a programme-level view

• Only tracks actions and produces reports
• Avoids challenging senior stakeholders
• Focuses on a single workstream rather than system-wide delivery
• Waits for direction instead of driving outcomes

• Execution enforcer across work streams
• Connector of plans and delivery reality
• Escalation engine for risks and blockers

• Strategic decisions
• Executive alignment
• System-level unblocking