Senior UX Designer - AI Product

About the Role

We’re looking for a passionate and insightful Senior UX Designer with strong research skills to join a multidisciplinary team shaping intelligent products ’ll help understand user needs and behaviours, design and validate solutions that improve how colleagues interact with Data & AI tools across the business. Working on high‑impact projects, you’ll balance business objectives with user expectations, driving research that informs strategy and enhances real‑world product experiences.

This role offers the opportunity to influence innovation at scale while collaborating closely with product, design, and technology teams.

• Supporting teams in defining UX vision and identifying research priorities
• Leading UX design and research across multiple high‑priority Data & AI initiatives
• Conducting end‑to‑end research across the product lifecycle (discovery to validation) to inform UX design
• Delivering clear insights and recommendations that balance user and business needs
• Embedding user research into product development processes and ways of working
• Collaborating with product, design, and engineering teams to drive user‑centred value
• Building relationships across the business to gather and leverage existing insights
• Promoting inclusive and accessible research practices
• Facilitating workshops to align stakeholders on user needs and product direction
• Sharing knowledge and improving UX research capability across the organisation
• Mentoring and supporting team members to build research skills and empathy

• Proven UX design and research impact, ideally within Data & AI products
• Strong knowledge of qualitative and quantitative research methods (interviews, ethnography, surveys, usability testing)
• Proven track record of influencing product strategy through research insights
• Experience working in Agile environments and applying lean UX practices
• Excellent communication and stakeholder management skills
• Ability to present complex insights clearly to varied audiences
• Experience using remote testing tools and online research platforms
• Strong understanding of user‑centred design principles
• Ability to manage relationships with stakeholders and external research partners
• Awareness of accessibility and inclusive research practices
• Curiosity about emerging technologies, particularly AI and its impact on users

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Private medical insurance
• 26 weeks maternity and adoption leave (12 months service required at the qualifying date) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, and 6 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
• This information is a shortened summary; refer to our policies for full details

We are an accredited Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process. If you need support with your application, please let us know. We welcome diverse candidates and encourage you to apply even if you do not meet every qualification listed.