Digital Marketing Executive - Hospitality Brand

This is a hands‑on support role sitting across digital marketing, CRM, delivery and customer experience. You'll support the execution of performance marketing and CRM activity, own the day‑to‑day management of delivery platforms, and be the first point of contact when customers need help.

It’s a broad role where you'll get exposure across paid media, CRM, aggregator platforms and customer insight, reporting directly into the Head of Digital & Delivery Marketing.

• Support the setup, QA and optimisation of paid Google and Meta campaigns
• Keep website content, landing pages and customer journeys accurate and on brand
• Build and deploy email and SMS campaigns, automations and triggered communications.
• Segment audiences and support targeting across acquisition and retention activity
• Day to day management of Deliveroo, Uber Eats and Just Eat - menus, offers, imagery and pricing. Liaise with aggregator partners and internal teams to resolve issues quickly
• Respond to customer queries across delivery and digital channels. Log issues, refunds and resolutions - and spot patterns that feed back into marketing and operations
• Support weekly and monthly reporting across digital, CRM, delivery and customer feedback

• Experience with Deliveroo, Uber Eats or Just Eat is essential
• Comfortable working across digital platforms, CRM tools and spreadsheets
• Strong written communicator (especially for customer responses and CRM comms)
• Experience with Google, Meta or similar digital advertising platforms
• Familiarity with CRM tools such as Klaviyo, Bloomreach, Acteol or similar
• Interested in marketing performance, customer behaviour and retention (and pizza!)

Salary: up to £35K, depending on experience

Logistics: hybrid 3-4 days a week in London, 1-2 WFH

The successful candidate will have the right to work in the UK.