Business Analyst​/Architect

Business Analyst / Knowledge Architect

I'm supporting an SAAS client, hiring a Business Analyst / Knowledge Architect to identify, quantify and prioritise automation opportunities across a growing technology business. You'll work closely with stakeholders and AI delivery teams to map processes, uncover inefficiencies, build automation business cases, and prepare documentation and knowledge assets for AI-enabled solutions, including LLM and RAG-based systems.

• Map current-state business processes through stakeholder interviews, workshops and process analysis.
• Identify manual effort, bottlenecks and operational inefficiencies.
• Build automation business cases including ROI, effort reduction and operational impact.
• Translate business requirements into clear delivery-ready specifications for AI and automation teams.
• Design and maintain knowledge structures, taxonomies and AI-ready documentation.
• Audit, clean and restructure SOPs, policies and training materials for AI consumption.
• Create process maps, SOPs, RACI documentation and adoption materials.
• Maintain a prioritised backlog of automation opportunities and track realised benefits.

• Proven Business Analysis experience within technology, SaaS or digital environments.
• Strong process mapping and workflow discovery skills (BPMN or similar).
• Experience in Knowledge Management, Information Architecture or Content Structuring.
• Understanding of AI, LLMs and Retrieval-Augmented Generation (RAG) concepts.
• Experience with Confluence, Notion or similar documentation platforms.
• Strong stakeholder engagement and requirements gathering skills.
• Ability to quantify operational processes using metrics such as volume, effort, cycle time and cost.
• SQL or strong data literacy desirable.
• Experience delivering as a contractor or consultant preferred.