Product Coordinator

The Product Coordinator will play a key role in supporting the successful adoption and usage of Howden's digital ecosystem platforms. The role is responsible for developing quality training materials, supporting change management activities and maintaining knowledge resources. This position works closely with our Change Management Lead, Product Managers and key business stakeholders to support and improve user experience.

If your career aspirations are orientated to working in this industry, and you have the required core skills, we would like to hear from you. Whilst experience of working within a similar role is desired, it is not essential.

• Motivation, tenacity, and a can-do approach
• Competent ability in respect of Microsoft Office including Teams
• Adaptability to change
• A desire to learn
• An ability to take ownership
• An ability to create new relationships and build credibility
• Strong organisational skills, with the ability to prioritise tasks according to business needs.
• Ability to work autonomously within a remote/hybrid working environment.
• Experience working directly with customers in either a B2C or B2B environment.
• Experience creating training videos or other media content.
• Experience producing training materials, user guides or process documentation for internal/b2b audiences.
• Experience supporting change management or user adoption activities.
• Experience working within product, technology or digital environments.
• Experience developing and maintaining SharePoint intranet sites.
• Experience working within the Insurance or Employee Benefits sector.

• Experience creating training videos or other media content.
• Experience producing training materials, user guides or process documentation for internal/b2b audiences.
• Experience supporting change management or user adoption activities.
• Experience working within product, technology or digital environments.
• Experience developing and maintaining SharePoint intranet sites.
• Experience working within the Insurance or Employee Benefits sector.

• Produce training materials for our digital ecosystem products for both an internal and external audience.
• Support the Change Management Lead across the digital ecosystem activities such as capturing feedback, supporting user engagement activities, arranging periodic feedback sessions and coordinating feedback campaigns.
• Produce client onboarding analysis reports for each product implementation.
• Maintain and manage our internal intranet site and asset bank (Single Source Of Truth, SharePoint intranet site).
• Produce training videos for our internal users for the digital ecosystem products.
• Deliver training sessions for internal users of the digital ecosystem products.
• Provide level 1 support to our internal and external digital ecosystem product users.

• Adoption reporting.
• Supporting user engagement initiatives.
• Organising and facilitating periodic feedback sessions.
• Coordinating structured feedback campaigns.
• Act as a central point of coordination between users, product teams and change stakeholders.

• Production of clear, user-friendly training materials including internal and external user guides, onboarding guides, process documentation and training presentations.
• Create and maintain training videos to support internal users in navigating and using the platform effectively.
• Ensure all training materials are kept up to date in line with platform enhancements and feature changes.

• Track and report client onboarding and adoption statistics to key stakeholders across Howden.
• Support analysis of engagement and usage data to help inform change and product decisions.

• Develop and maintain the internal intranet site and asset bank within the Single Source of Truth (SharePoint intranet).
• Ensure documentation, training assets and resources are well organised, accessible and easy to navigate.
• Coordinate with the Global Marketing business area to ensure other internal social media platforms (Viva Engage, Howden World) are updated regularly with accurate programme information.

• Work closely with Change and Product Managers to support product updates and change initiatives.
• Assist in ensuring consistent communication and messaging to internal business users and stakeholders throughout the product lifecycle.

• Provide Level 1 support to internal and external users of digital ecosystem products across all active implementations as required.
• Log, triage and resolve user issues, escalating where appropriate and ensuring timely communication with users.