Delivery Manager

Delivery Manager
- SaaS Product
- Permanent

Hybrid working
- Central London

We are looking for an experienced Delivery Manager to join our SaaS product organisation and help engineering and product teams deliver high‑quality software predictably and sustainably.

This is a hands‑on delivery role working at the intersection of Product, Engineering, and Technology. You will partner closely with Product Owners or Product Managers and Technical Leads, forming a strong Three Amigos relationship to shape priorities, manage delivery, and remove obstacles.

You will bring deep Agile expertise, but you will not apply a rigid, one‑size‑fits‑all framework. You will help teams adopt pragmatic and scalable ways of working, using the most appropriate blend of Agile and where necessary, traditional project delivery practices.

The ideal candidate will be comfortable operating in a technical SaaS environment involving cloud infrastructure, microservices, APIs, and continuous delivery.

• Own the end‑to‑end delivery of product and technology initiatives, from discovery and planning through to production release and continuous improvement.
• Work closely with Product Managers, Product Owners, Technical Leads, engineers, and other stakeholders to create clear and achievable delivery plans.
• Facilitate effective planning, refinement, estimation, prioritisation, and delivery ceremonies.
• Maintain visibility of delivery progress, risks, dependencies, blockers, and key decisions.
• Identify delivery issues early and work with teams to resolve them before they affect customers or business outcomes.
• Balance delivery pace, quality, technical sustainability, and commercial priorities.
• Coordinate delivery across multiple engineering teams, shared services, and business functions where required.
• Support teams in delivering small, valuable increments rather than relying on large, infrequent releases.
• Act as an Agile expert and coach, helping teams improve how they plan, collaborate, deliver, and learn.
• Develop pragmatic, scalable Agile practices that support multiple teams without introducing unnecessary bureaucracy.
• Avoid rigid or prescriptive frameworks, including SAFe, in favour of approaches suited to the organisation, product, and teams.
• Adapt delivery methods to the context, combining Agile practices with selected waterfall techniques when appropriate.
• Facilitate retrospectives and continuous‑improvement activities that lead to measurable changes.
• Help teams establish sustainable delivery rhythms and realistic commitments.
• Use delivery metrics and qualitative insight to improve predictability, flow, and team effectiveness.
• Promote ownership and accountability within teams rather than acting as a traditional command‑and‑control project manager.

• Build a strong working relationship with the Product Manager or Product Owner and Technical Lead as part of a Three Amigos delivery model.
• Help Product and Engineering turn strategic objectives into clear, prioritised, and deliverable work.
• Ensure that product scope, technical considerations, dependencies, and acceptance criteria are understood before work begins.
• Support effective trade‑off decisions between customer value, technical complexity, delivery timelines, and operational risk.
• Facilitate conversations between technical and non‑technical stakeholders.
• Ensure discovery, design, engineering, testing, security, and operational readiness are considered throughout delivery.
• Encourage early technical involvement in product planning and early product involvement in technical decision‑making.

• Manage delivery within a modern SaaS technology environment.
• Work effectively with engineering teams building cloud‑based, distributed systems.
• Understand the delivery implications of microservices architectures, APIs, integrations, data flows, and shared platform services.
• Support delivery across cloud environments, ideally AWS.
• Work with engineering teams to improve CI/CD processes, release automation, testing, and deployment practices.
• Help teams manage technical dependencies, non‑functional requirements, operational readiness,…