AWS Connect Developer CCaaS

Salary: £36,000 - 60,000 per year

• Strong hands‑on experience implementing Amazon Connect across IVR, routing, CTI, and CRM integrations
• Experience with AWS services including Lambda, API Gateway, S3, and Cloud Watch
• Experience with Amazon Lex, AI/ML services, and LLM integrations
• Proficiency in Type Script and modern JavaScript development
• Experience with CI/CD, Dev Ops, and serverless architecture
• Ability to build scalable, resilient, and secure contact centre solutions
• Strong stakeholder engagement skills
• Experience providing production support
• AWS certifications are highly desirable

• We will build and enhance cloud contact centre capabilities using modern AWS technologies
• We will deliver Amazon Connect solutions across IVR, routing, CTI, and CRM integrations
• We will develop serverless components using AWS services such as Lambda, API Gateway, S3, and Cloud Watch
• We will integrate AI‑enabled capabilities using Amazon Lex, AI/ML services, and LLMs
• We will write and maintain Type Script and modern JavaScript code
• We will support CI/CD and Dev Ops practices for reliable delivery
• We will design scalable, resilient, and secure contact centre solutions
• We will engage with stakeholders and provide production support as needed

• AI
• API
• AWS
• Lambda
• CI/CD
• Cloud
• Cloud Watch
• CRM
• Dev Ops
• Support
• Java Script
• LLM
• Serverless
• Type Script

We are a major enterprise environment building and enhancing modern cloud contact centre capabilities with AWS technologies. This is a 6-month contract role with a strong day rate on offer and hybrid working, with 1 day per week onsite. We offer the opportunity to work on AI‑enabled customer platforms and avoid legacy call centre systems, within a team focused on modern delivery and scalable solutions.

last updated 25 week of 2026