Software Engineer, IT Support

About us

At GBST, we’re inspiring wealth innovation for wealth management and advice organisations globally. Our commitment to excellence, track record of continued and successful delivery, hard work and product excellence has earned us the trust and partnership of many of the world’s leading financial services organisations.

We’ve invested heavily in transforming our technology stack to bring a truly immersive and digital experience to the front and back-office.

We’re now on the lookout for a Software Engineer to work in the UK production support team to support the GBST clients. This support could be in the form of issue triaging, issue resolution, client consultancy, or answering any queries from clients.

• Working within the UK production support team providing support to GBST clients in issue resolution.
• Providing support to clients with version upgrades and assisting them with any support needed in UAT cycle.
• Defect analysis and creation of development tickets with detailed investigation notes and solutions for the development team to fix the issue.
• Working in a cohesive manner with other Technical Analysts, Business Analysts and Service Desk Analysts in resolving client issues/queries.
• Providing support to clients in out of hours support when required.
• Reporting to Scrum Master - UK Production Support.

• Participate in team meetings to bring up issues, share knowledge, share achievements, and provide training and direction.
• Develop strong and effective working relationships.
• Effectively communicate information and insights to the team.
• Ensure successful communication/work with all areas of the business.
• Contribute to continuous improvement in project methodologies, processes, and supporting tools to identify and implement improvement opportunities.

• Complies with all legislative requirements.
• Adheres to company policies and procedures of the Corporate Code of Conduct.
• Keeps up with industry trends and changes through membership in relevant organizations.
• Ensures personal adherence to workplace health and safety requirements and takes positive action to ensure a safe workplace.
• Acts in an ethical way when dealing with company assets and other people.

• Experience and specialist skills & knowledge.
• A background in software engineering, with a good level of understanding of the software development lifecycle (SDLC).
• Knowledge of application servers such as Jboss/Web Sphere and technical experience with designing systems utilising OOAD, SOA, Java, J2EE, Spring, React.js, Node JS, Hibernate, SOAP/REST web services using XML/JSON, Spring security, Spring Boot and AMQP/RabbitMQ.
• Experience in writing SQL query reports and creation of data correction scripts, including stored procedures using SQL Server.
• Understanding of cloud infrastructure and its relationship with developing secure and scalable applications, with a strong preference for AWS.
• Understanding of common AWS services (EC2, RDS, S3, SQS, Lambda, AWS MQ).
• Familiarity with containerization technologies like Docker and Kubernetes.
• Basic knowledge of Dev Ops automation using CI/CD pipelines and Helm charts, including Infrastructure as Code (IAC) using Terraform.
• Familiarity with monitoring and logging tools like Prometheus, Grafana, or AWS Cloud Watch.
• Experience working in a production support environment supporting clients.
• Experience in debugging/troubleshooting application programs and identifying potential issues by scanning through application logs.
• Understanding of agile development methodologies and the practices/tools used in agile projects (scrum, user stories, Jira, Kanban, Confluence etc).
• Ability to work effectively as part of a team.

• 2 days flexible/hybrid working arrangement.
• Instant savings and discounts on major retailers across the country.
• Private Health Insurance including Dental and Optical Cover.
• Non-contributory Pension Scheme.
• Salary Sacrifice Schemes – Car, Cycle to Work and Additional Pension Contributions.
• Additional GBST & U day off every year.
• Employee Assistance Program (EAP).
• Linked In Learning.