Field Desktop Support Engineer

Salary: £26,998 - 27,000 per year

• Experience working in a customer-facing IT support environment.
• Strong troubleshooting skills across hardware and software.
• The ability to manage multiple tasks and work to deadlines.
• Excellent communication and the ability to explain technical issues clearly.
• A proactive and solutions-focused approach.
• Good working knowledge of Microsoft environments and desktop systems.
• Awareness of IT service processes and service level standards.
• A full UK driving licence and access to a vehicle.

• Provide on-site IT support to customers across multiple locations.
• Diagnose and resolve hardware issues across desktops, laptops and printers.
• Resolve operating system and software application issues.
• Support mobile devices, including setup and troubleshooting.
• Set up and maintain desk environments including monitors and docking stations.
• Record and manage support requests in line with service standards.
• Escalate complex issues to specialist teams where needed.
• Support installations, upgrades and deployments of desktop equipment.
• Work closely with users and third-party suppliers to resolve incidents.
• Contribute to knowledge sharing and improving support processes.

• Hardware
• Support
• Mobile

We are Cantium Business Solutions, part of Commercial Services Group, delivering high-quality back-office and IT services to the public sector. We are a dynamic and agile business guided by Fast, Connected, Insight-Driven and Customer-Led principles, and as part of CSG, the UKs largest local authority-owned trading organisation, we reinvest profits into local communities. This is a full-time, permanent field-based role across Kent, offering a salary of £27,000 per annum, 25 days annual leave rising to 27 after four years, a Birthday Day Off, one concessionary day during the Christmas period, a pension scheme with 4% employer contribution, life assurance cover, and access to Learning & Development opportunities via our CSG Academy.

We are committed to inclusion, accessibility, and creating a workplace where everyone feels valued and respected.

last updated 25 week of 2026