Senior Network Support Engineer

Salary: £40,000 - 45,000 per year

• Previous experience in a network-focused IT service role.
• Certifications such as CCNA, CCNP, Fortinet NSE, JNCIA, or similar.
• Strong experience configuring and supporting routers and switches.
• Experience managing Cisco and/or Fortinet technologies.
• Experience with security products, especially Cisco ASA and Firepower.
• Understanding of routing protocols such as BGP and OSPF.
• Experience with monitoring tools such as LibreNMS, Fortinmanager, and Nagios.
• Knowledge of network security, AAA, TACACS, RADIUS, and 802.1X.
• Good understanding of wireless systems such as Meraki, Ubiquiti, and Cisco.
• Experience using ITSM tools for ticketing, time logging, and remote support.
• Strong documentation skills, including network diagrams, troubleshooting guides, and work instructions.

• Maintain and support internal and external network infrastructure and services.
• Manage, operate, and support network systems and equipment.
• Respond to incidents, service requests, and system-generated events.
• Ensure stability, performance, and an excellent customer experience.
• Participate in our Out of Hours rota approximately one week in every four.

• Cisco
• Support
• ITSM
• Network
• Security

25 days of annual leave plus bank holidays. Healthy work-life balance. Commitment to diversity and inclusion.