CRM Administrator

Salary

£45,000 - 45,000 per year

• We need knowledge of data management, system integration, automation processes, databases, Power Apps, and AI technology.
• We need advanced Excel skills and familiarity with other business systems such as LMS and CMS.
• We need SQL expertise.
• We need an understanding of GDPR compliance and data governance.
• We need experience working with Dynamics 365 CRM and an understanding of back-end design.
• We need strong analytical and problem-solving skills to deliver impactful solutions.
• We need the ability to identify system improvements that will enhance ways of working.
• We need experience managing a ticketing system.
• We need experience delivering CRM training to staff and developing training guides.

• We will manage the CRM ticketing system, reviewing requests, triaging issues, and carrying out non-technical internal fixes.
• We will work with external technical suppliers to manage technical tickets, deadlines, and related issues.
• We will maintain the integrity of CRM data through regular reviews, de-duplication, and cleansing.
• We will manage user permissions.
• We will train new starters and existing staff through one-to-one sessions and group training.
• We will develop and generate reports, dashboards, and visualisations to track KPIs and business metrics.
• We will design and run robust testing regimes to ensure automated processes are effective and meet business needs.
• We will act as the first point of contact for staff and external suppliers.
• We will analyse workflow inefficiencies and identify CRM optimisation opportunities.
• We will develop process maps, streamline workflows, manage user permissions, and implement automation to improve operational efficiency.
• We will develop CRM policies to ensure consistency and compliance.
• We will maintain system performance, address inefficiencies, and align CRM governance with organisational goals.

• AI
• CMS
• CRM
• Excel
• Support
• SQL
• Office 365

We are an institute based in London, and we are seeking a CRM Administrator to lead the management of our ticketing system, support colleagues with training, carry out internal fixes, and liaise with our external technical team. This is a pivotal role in managing and improving our CRM systems and processes, strengthening internal and external relationships, and identifying developments that improve the way we work.

last updated 25 week of 2026