Network Operations Centre Engineer

Requirements

• We are looking for practical experience troubleshooting routing and switching technologies.
• We are looking for experience working as a Network Engineer in an enterprise or service provider environment, which is desirable.
• We ideally want an understanding of networking fundamentals, including TCP/IP, DNS, LAN/WAN, VLANs, and routing protocols such as BGP and OSPF.
• We prefer experience supporting multi-vendor environments such as Cisco, Juniper, Palo Alto, and AWS.
• We value familiarity with monitoring, alerting, and ticketing systems such as Solar Winds, Service Now, and BMC Remedy.
• We need excellent problem‑solving and analytical skills.
• We need the ability to remain calm and methodical during high‑severity incidents.
• We look for someone who is highly organised, with strong attention to detail and documentation standards.
• We want a team‑oriented person who has the confidence to take ownership of incidents and decisions.
• We consider CCNA or an equivalent networking certification desirable but not essential; CCNP and JNCIA are advantageous.
• You must be eligible to obtain Security Clearance.
• We require the role to be based onsite in our Technology Operations Command Centre in Newtownabbey.

• We proactively monitor network performance, capacity, and availability using enterprise monitoring tools such as Solar Winds, PRTG, and Juniper MIST.
• We diagnose, troubleshoot, and resolve network faults across LAN, WAN, SDWAN, and telecoms services while minimising service impact.
• We log, manage, and progress incidents and service requests through the full lifecycle, maintaining accurate updates and detailed documentation.
• We work within defined Service Level Agreements to ensure timely resolution and high first‑time fix rates.
• We perform routine network health checks and preventative maintenance activities.
• We deploy patches, firmware updates, and minor configuration changes as required.
• We produce clear incident reports, shift handovers, and technical documentation.
• We escalate complex or unresolved issues to senior engineers or external vendors where appropriate.
• We communicate clearly and professionally with customers, suppliers, and internal stakeholders.
• We remain calm under pressure while supporting a fast‑paced, high‑visibility 24/7 operations environment.

• AWS
• Cisco
• Firmware
• LAN
• Network
• SDWAN
• Security
• Service Now
• TCP/IP
• Cloud
• Support

• Salary up to £32,000 per annum plus a 30% shift allowance.
• Extensive training and career progression in Network Engineering and Technology Operations.
• 23 days holiday, rising to 27 days.
• Free onsite parking.
• Company‑matched pension.
• Life assurance.
• Enhanced family leave.
• Volunteering opportunities.
• Access to Employee Network Groups.
• Learning Academy and apprenticeships for development.