Technology Operations Analyst

Hello, we’re Starling. We are proud to be the first British bank founded by a woman, Anne Boden. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company.

We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We are deeply committed to closing the gender gap in technology; from our partnership with Code First Girls to our internal 'With Women' and 'Embrace' networks, we actively champion diverse women in tech.

We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you:
From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values:
Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Our Technology Operations team is the first line of support for Starling Group, both internally for our colleagues and externally for our technology partners. We look after all the technical queries in our primarily Apple Mac estate that our employees and external partners raise on a daily basis, supporting the critical infrastructure of the bank, alongside the day to day needs of our teams.

In this role, you’ll get the opportunity to really understand the core functionality of the bank, working closely with our internal teams and key suppliers. It’s very important to us at Starling that staff have the best possible experience with the technology they use on a daily basis.

We deploy primarily Macs but also have some Windows PC’s in the estate, supplemented by a number of SaaS applications. Our computers are managed by a combination of Jamf and Intune, and sit on our Meraki network. We have zero physical infrastructure on site barring networking, so you won’t find Active Directory here. Externally, we support the relationships we have with key suppliers, payment schemes and banking partners;

triaging and escalating as needed.

As a Technology Operations Analyst, you’ll be the face of support for technology for all staff at the bank, assisting with hybrid support for our colleagues and external partners, whilst sharing solutions that improve technology outcomes for all.

• Provide first line technology support/security issues raised via Slack, email and face-to-face interactions.
• Facilitate onboarding training for new employees, ensuring staff have access to equipment, software and services to work efficiently.
• Help the team manage asset inventory, procurement, repairs, auditing and licensing.
• Provision computer hardware from returned stock.
• Arrange collection of leaver hardware.
• Perform daily office equipment checks, ensuring all conference rooms and display TVs are fully functional.
• Assist with hybrid support for colleagues and external partners, while sharing solutions to improve technology outcomes for all.

• Knowledge and experience supporting either macOS or Windows.
• Adept at coping in a technically complex and fast‑changing environment.
• Interest in and suitable understanding of Starling’s technology.
• Exposure to incident management processes is beneficial.
• Experience in operational support of suppliers and outsourced vendors is…