Technical Support Analyst

Job in Greater London, London, Greater London, W1B, England, UK

Listing for: Sivara GmbH

Contract position
Listed on 2026-06-21

Job specializations:

IT/Tech
IT Support, Systems Administrator, Cloud Computing: Infrastructure & Operations, Network Administrator

Salary/Wage Range or Industry Benchmark: 15000 - 18730 GBP Yearly GBP 15000.00 18730.00 YEAR

Location: Greater London

Salary: £15,000 - 18,730 per year

Requirements

2+ years experience in enterprise IT support
Strong knowledge of Windows Server, Linux, networking, SQL Server, and Active Directory
Experience with cloud platforms (Azure/GCP), containers, and scripting
Comfortable working to SLAs with a customer-focused mindset

Responsibilities

Resolve 1st/2nd line support tickets and escalations within SLAs
Diagnose system, network, and performance issues using logs and monitoring tools
Perform configurations, maintenance, and updates across hybrid cloud and on-prem systems
Escalate complex issues to Level 3 with clear documentation
Communicate professionally with customers and internal teams

Technologies

Active Directory
Azure
Cloud
GCP
Support
Linux
Network
SQL
Windows

We are a technology client located in Knutsford, offering a 3-month contract with the potential to become permanent. We provide a competitive hourly rate of £15 - £18.73 (umbrella). As part of our team, you will have the opportunity to work with advanced technologies and contribute to delivering excellent customer outcomes.

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