Senior Technical Account Manager

Senior Professional Services Engagement Specialist

London, United Kingdom

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI  the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running.

Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

The Senior Professional Services Engagement Specialist is a senior individual contributor within Veeam’s Professional Services organization, responsible for delivering high-impact customer engagements and technical programs focused on data protection and resilience offerings. Operating with a high degree of autonomy within defined frameworks, this role owns end-to-end delivery execution, ensuring predictable outcomes, strong customer experience, and delivery quality. The role partners cross-functionally with Customer Success, Sales, Support, and Solution Architecture, contributing directly to customer value realization and Professional Services revenue growth.

• Own end-to-end delivery of Professional Services engagements (onboarding, implementation, consulting, technical advisory), with full accountability for outcomes and delivery quality.
• Serve as the primary customer point of contact (POC), aligning scope, timelines, deliverables, and success criteria while driving strong expectation management.
• Lead complex, multi-workstream program execution, including detailed project plans, milestone/dependency tracking, and proactive RAID management (risks, assumptions, issues, dependencies).
• Drive technical coordination for data protection & resilience across on-premises and cloud environments, partnering with Enterprise Architects, delivery teams, and partners.
• Run delivery governance and communications: kick-offs, regular delivery forums/steering reviews, and status + executive reporting including escalations.
• Own stakeholder, change, and adoption management: rollout/enablement plans, training, knowledge transfer, and adoption tracking to ensure successful outcomes.
• Collaborate cross-functionally and support growth with Sales/Customer Success/Support/Solution Architecture, including formal scope change control and identification of follow-up opportunities.

• Significant experience in programme and/or engagement management in enterprise software
• Experience in a software vendor or B2B technology PS environment
• Strong stakeholder management — credible at senior/exec level
• PMP, PRINCE2, or MSP certification (or equivalent)
• Proven ability to manage complex, concurrent customer-facing engagements end-to-end
• Experience managing delivery partner and subcontractor resources
• Some understanding of data protection, backup & recovery, cloud, or virtualisation environments

• 25 paid vacation days, plus 4 extra global Veea Me Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private medical, dental, and vision insurance with dependent enrolment
• Life insurance with enhanced coverage and global 24/7 protection
• Income protection after 26 weeks, covering a portion of salary
• Defined contribution pension plan with employer match
• Worldwide travel insurance for business and leisure, with option to enroll dependents
• Employee Assistance Program with therapy, legal, and financial support, plus online GP services and wellbeing programs
• Opportunities to learn and grow through on-demand libraries (Linked In Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

If an applicant is permanently located outside of Germany, Veeam reserves the right to decline the application for this position.

and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.