End User Support Technician

Join a leading independent automotive and services provider as an End User Support Technician ( Technician
3)! Job Overview:
This role involves providing end-to-end IT support, including hardware troubleshooting, device builds, and software support. It also includes delivering user assistance through a Tech Bar and managing 2nd line support tickets to ensure smooth day-to-day operations.

Location:

Derby DE24 9GJ
Daily Rate:
An hourly rate, in-scope IR35, of £19.85 (PAYE) OR £25.75 (via a Hays Approved Umbrella Company).

Start Date:

22 Jun 2026 - 18 Jun 2027 Shift Pattern:
Mon - Fri 09:00 - 17:30

Key Responsibilities Hardware Support & Break/Fix:
Perform troubleshooting, diagnostics, and repair of laptops, desktops, and related hardware components. Device Builds:
Build, configure, and deploy laptops and desktops according to corporate standards. Tech Bar Support (3 Days per Week on a Rota):
Provide face-to-face technical assistance to end users, offering quick resolutions and guidance. Software BAU & 2nd Line Support:
Work on day-to-day operational tasks, including managing and resolving 2nd line support tickets and providing remote desktop assistance. Key Requirements Must Have SC Clearance Additional Information Interview Process: MS Teams/F2F

How to Apply:

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

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