2nd line IT support Technician

Join a leading independent technology and services provider as a 2nd line IT support Technician. Job Overview:
Seeking an on-site IT support resource in Maidenhead to assist with laptop deployments. The role involves configuring devices, updating asset records, and supporting users during setup. Role : 2nd line IT support Technician

Location:

Carterton

Contract:

22nd June'26 - 30th Sep'26 Mandatory check: SC Clearance Pay Rates:
Umbrella Rate: £19.33/hour (via a Hays approved umbrella company). PAYE Basic Rate: £14.90/hour

Hours:

37.5 hours a week. Monday - Friday. Time: 8:30 AM - 5:00 PM

Key Responsibilities:

Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensures appropriate updates and call management to maintain service levels as per contract. Hub stock management, including asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs 'in the warranty kit' and liaise with vendors for parts and returns as per contract.

Locker replenishments where appropriate as per contract. Highlight potential issues with service/potential service improvements to their Team Leader Follow any agreed processes and procedures either by the Authority (site regulations etc) Must have SC Clearance

Key Requirements:

Candidates must be SC cleared

How to Apply:

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

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