Desktop Technician

Working hours: 35 hours per week, Monday to Friday.

Duration: Permanent

Location: London

Job : 205148

Benefact Group are looking for a Desktop Technician to join our London office. You will be responsible for providing a first-class support service and a resilient desktop infrastructure at the London Branch Office, acting as part of the Group Technology team, and facilitating the provision, installation and maintenance of system software and hardware.

• Deliver exceptional customer service as part of the technology team by effectively planning, prioritising, and managing workloads.
• Provide expert guidance and support to users, resolving incidents efficiently and acting as a key liaison with service providers when issues escalate.
• Proactively monitor and optimise desktop systems and performance, using data and problem management practices to improve reliability and meet service levels.
• Maintain strong governance across change, asset, and hardware management, including documentation, software packaging, and coordination with vendors.
• Build strong relationships, contribute to team knowledge sharing, and continuously develop personal skills while identifying opportunities to improve processes and service delivery.

• Relevant Microsoft desktop technology certification (or willingness to achieve within 12–24 months) alongside proven desktop IT experience.
• Strong technical expertise in desktop support and build creation, with the ability to work effectively under pressure in fast-paced environments.
• Excellent communication skills, able to engage clearly with technical teams, business users, suppliers, and customers.
• Customer-focused mindset with the ability to build strong relationships and a commitment to delivering high service standards.
• Professional, proactive, and adaptable team player with a positive attitude, strong initiative, enthusiasm for learning, and solid educational background (minimum A-level standard).

• A competitive salary - let's discuss it
• Hybrid working
• Group Personal Pension - up to 12% employer contribution
• Generous annual bonus scheme: on-target bonus between 6% and 24%
• 25 days annual leave plus bank holidays, and a holiday buy and sell scheme
• An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
• £200 annual personal grant to a charity of your choice
• Encouraged to take at least one volunteering day per year
• Employee Assistance Programme
• Full study support to gain professional qualifications
• Access to virtual GP
• Enhanced maternity and paternity pay