Technology Infrastructure Support

Location: London

Contract: Permanent, Full-Time

Are you a proactive IT professional with a passion for infrastructure, systems, and delivering reliable technology services? The ITF is seeking a Technology Infrastructure Support specialist to join our Systems, Digital and Data Department, supporting the delivery and maintenance of core IT infrastructure across our global organisation. This is an exciting opportunity to play a key role in ensuring our technology environment is secure, efficient, and fit for purpose, supporting colleagues across an international network.

As the Technology Infrastructure Support Specialist, you will work as part of a collaborative global IT function, supporting the organisation’s infrastructure, systems, and core technology services. This is a hands‑on role requiring a broad technical skillset and the ability to work across infrastructure, security, cloud services, end‑user support and project delivery.

Working in a hybrid London‑based role, you will be comfortable moving between infrastructure management, security initiatives, project delivery and operational support. You will act as a technical lead for infrastructure and security related activities, provide third‑line support for complex issues, and work closely with colleagues and suppliers to support the delivery of IT initiatives that enhance user experience and organisational effectiveness.

• Support the maintenance, monitoring, and performance of IT infrastructure, systems, and networks.
• Assist in the delivery of infrastructure upgrades, improvements, and projects.
• Troubleshoot and resolve technical issues related to systems, hardware, and connectivity.
• Provide technical support to users where required, working closely with the wider IT team to ensure seamless service delivery.
• Support the setup, configuration, and maintenance of devices and systems.
• Support IT security protocols and ensure systems are maintained in line with organisational policies and best practice.
• Assist in identifying and escalating risks, vulnerabilities, and incidents.
• Work collaboratively with global IT colleagues to maintain consistent standards and processes.
• Contribute to documentation, knowledge sharing, and continuous improvement of IT services.
• Support the implementation of new technologies and tools.

We are seeking someone with a strong all‑round technical capability and a proactive approach to problem solving.

You will be adaptable, willing to take ownership of issues, and confident working across multiple areas of technology. You will also be a continuous learner, willing to develop your skills while supporting colleagues across an international environment.

• Experience supporting IT infrastructure, systems, or technical environments, ideally within a multi‑site organisation.
• Understanding of core IT infrastructure, including networks, systems, hardware, and cloud‑based technologies.
• Strong troubleshooting ability with a proactive and solutions‑focused approach.
• Ability to communicate technical information clearly to both technical and non‑technical users.
• Understanding of IT security principles and best practice.
• Ability to work effectively as part of a team and contribute to shared goals.

At the ITF, we are committed to providing an inclusive environment for our team and our affiliates. We see the diversity of our staff as a source of intelligence and our strength. This means that we work creatively to make the most of the unique experiences and perspectives. We are an equal opportunities employer. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, migration status, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union affiliation or activity.