Technical Project Manager

Technical Project Manager (12-Month Fixed Term Contract)

Hybrid, London - City. Full time, Fixed Term.

Salary: £65,000 - £75,000.

The role holder will have expertise in Microsoft Dynamics 365, Business Central, and Microsoft CRM suite implementations for the education and membership sectors. The role holder will also have experience working with market-leading Learning Management Systems (LMS) that support assessments, CPD (Continuing Professional Development), revision, and member records. This role will be instrumental in managing technology projects, optimizing processes, and ensuring successful system implementations that enhance student and member experiences.

• Lead the end-to-end delivery of technical projects, from initiation through to implementation and handover into operations.
• Ensure projects are delivered to agreed scope, schedule, budget, and quality, applying appropriate delivery methodologies including Agile, DSDM, and Waterfall.
• Develop and maintain detailed delivery plans, tracking progress and proactively managing risks, issues, and dependencies.
• Coordinate internal technical teams and external suppliers to ensure seamless delivery across multiple platforms and services.

• Oversee the implementation, configuration, and optimisation of core platforms, including Microsoft Dynamics 365 Business Central and CRM solutions.
• Ensure effective integration between membership, learning, finance, and operational systems, including Learning Management Systems and related platforms.
• Work closely with vendors and internal IT teams to manage upgrades, enhancements, and configuration changes.
• Ensure technical solutions are scalable, secure, and aligned with architectural and governance standards.

• Lead delivery activity relating to LMS and member-facing platforms, ensuring support for assessments, CPD tracking, revision tools, and learner and member record management.
• Ensure system functionality aligns with business processes and user needs across education, membership, and professional standards teams.
• Support improvements to learner and member journeys through effective use of technology and integration.

• Act as the primary delivery interface between business teams, IT colleagues, and external suppliers.
• Facilitate clear and structured communication, ensuring stakeholders have visibility of progress, risks, and delivery decisions.
• Support business stakeholders in articulating requirements and understanding technical constraints and options.
• Manage expectations and ensure alignment between business objectives and technical delivery outcomes.

• Identify and manage technical and delivery risks, implementing mitigation strategies and escalating issues where required.
• Ensure appropriate governance, change control, and assurance processes are followed throughout the project lifecycle.
• Oversee testing activities, including system testing and User Acceptance Testing, ensuring solutions meet agreed functional and non‑functional requirements.
• Ensure quality standards are met prior to go‑live, supporting stable and controlled deployment.

• Oversee data migration and transformation activities, ensuring data accuracy, integrity, and compliance with regulatory and organisational standards.
• Work with technical specialists to support reporting requirements across membership, learning, and operational platforms.
• Ensure data‑related risks are identified and addressed as part of delivery planning and assurance.

• Support the development of training materials, guidance, and documentation to enable effective adoption of new systems and processes.
• Work with operational teams to ensure readiness for go‑live and effective transition into business‑as‑usual support.
• Identify opportunities to optimise workflows and processes through technology‑enabled improvements.
• Capture lessons learned and contribute to continuous improvement of technical delivery practices across the Institute.