Senior ServiceNow Engineer

Senior Service Now Engineer - £125,000 + Bonus – Investment Banking – London (Hybrid)

A global Investment Banking organization are searching for an experienced Senior Service Now Engineer, with specific experience implementing and supporting GRC modules, IRM, BCM and TPRM, to join one of their growing teams in London on a hybrid basis.

• Responsible for ensuring that all aspects of the service delivery to the organisation meet the necessary levels of governance and quality by adhering to the underpinning policy and procedures for the product.
• Responsible for the day to day technical management of the Service Now Product suite, with specific focus on GRC.
• Responsible for translating business requirements into Service Now technical solutions optimizing automation and integration.
• Responsible for triaging and estimating incoming enhancements and requests for the platform.
• Responsible for ensuring all Service Now enhancements and integrations align to out-of-the-box best practice and maintain a high Health Scan score.
• Responsible for providing technical governance, guidance and approval of changes submitted for review.
• Responsible for managing the preparation for and testing of platform upgrades.
• Responsible for working with the relevant process owners to ensure a smooth transition of all future process automations and integrations.
• Responsible for ensuring the latest enhancements provided as part of the platform releases are utilized by identifying improvements and enhancements with the product that will deliver measurable cost savings or other improvements for the organisation.
• Responsible for design and hands on development of complex and critical solutions for the Service Now platform based on business requirements.
• Responsible for all audit and IT Security requirements.
• Responsible for creating and maintaining documentation including Policy, Process, Procedures and supporting detailed technical reference material.

The successful candidate will have 5+ years of technical experience with implementing and supporting Service Now. Specifically they will have experience of implementing and have an in depth understanding of the IRM module.

• Technical Knowledge:
  Strong understanding of risk management, and Service Now best practices.
• Regulatory Understanding:
  Proven experience ensuring compliance with regulatory standards in the financial/technology sector. Experience with DORA would be ideal.
• Relevant and current Service Now certifications.
• Familiarity with frameworks such as ITIL and COBIT.

• 20% Annual Bonus
• London (Hybrid Working)