Technical Product Specialist, Monetization Product Operations

Responsibilities

• Investigate and resolve technical issues raised by internal stakeholders and advertisers via ticketing systems.
• Support the rollout and adoption of new advertising products and features, ensuring advertisers experience a smooth transition.
• Coach vendor teams to improve quality and efficiency, ensuring technical alignment across global support hubs.
• Perform QA audits of resolved tickets, identify knowledge gaps, and contribute to improvements of internal documentation.
• Act as a bridge between client‑facing and product/engineering teams, translating advertiser needs into actionable improvements.

• Bachelor’s degree in computer science, a similar technical field of study or equivalent practical experience.
• At least 2 years of experience in customer support, technical support, product operations, or customer success.
• Ability to troubleshoot product and technical issues via tickets.
• Strong communication skills when interacting with internal stakeholders and advertisers.
• Basic data awareness and attention to detail for quality audits and documentation.
• Ability to collaborate effectively across teams and align on action items.

• Experience with advertising monetization products or platform products.
• Experience working with global support hubs or vendor teams.
• Experience in knowledge base management, QA audits, or process improvement.
• Familiarity with ticketing systems and advertiser support workflows.
• Experience supporting product launches and feature rollouts.

Diversity & Inclusion:
Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace.