Azure Specialist

Trusted Tech is a leading Microsoft Cloud Solution Provider (CSP) specializing in Microsoft Cloud services, Microsoft perpetual licensing, and Microsoft Support Services for medium and enterprise-sized businesses. Our robust team of in-house, global Microsoft architects and engineers are certified in all 6/6 Microsoft Solutions Partner Designations in the Microsoft Cloud Partner Program.

Prioritizing a people-centric mission, Trusted Tech has transformed the Microsoft software licensing experience, giving IT professionals complete confidence in the success of their Microsoft investment.

Trusted Tech is the fastest-growing Microsoft Partner globally, with a presence in the UK and Europe for just over four years. Our continued success is built on relentless customer focus, innovation, and a world-class team. You’ll be joining a high-energy, high-impact organisation with the opportunity to make the role your own and directly influence our growth across the region.

We are seeking an experienced Azure Support Specialist to serve as a primary technical advisor and escalation lead for our Cloud Solution Provider (CSP) ecosystem. This is a sophisticated, customer-facing role designed for an Azure expert who balances deep technical remediation with commercial acumen.

The successful candidate will navigate complex cloud environments to resolve critical 'break/fix' challenges while providing proactive, best-practice guidance that aligns with Microsoft’s Well-Architected Framework. Acting in a consultative capacity, you will bridge the gap between technical complexity and business value, ensuring the architectural health and long-term scalability of our diverse client portfolio.

Reactive Support (Break/Fix) & Incident Resolution:

• Own technical break/fix engagements for Azure resources, providing customers with clear, actionable remediation steps and follow-through to resolution.
• Troubleshoot across core Azure services (IaaS/PaaS), including compute, storage, networking, identity, monitoring, and virtual desktop workloads.
• Perform root cause analysis (RCA) and document incident learnings to reduce repeat issues and improve customer outcomes.

Customer Engagement & Leadership:

• Serve as technical lead during customer engagements.
• Identify and drive process improvement and standardisation opportunities across Azure and M365 delivery practices.
• Strong understanding of security, compliance, and governance within M365
• Mentor Cloud Engineers by delivering targeted Azure training to support technical upskilling and professional development.
• Strong presentation and client-facing communication skills.

Customer Advisory (Best Practice Guidance):

• Provide customer-facing advisory aligned to Microsoft best practices, helping clients improve architecture hygiene, operational readiness, and governance.
• Run lightweight health checks / recommendations (e.g., monitoring posture, backup/DR readiness, security baseline alignment).
• Translate technical findings into executive-friendly summaries and pragmatic next steps.

Cost Optimisation (Fin Ops) & Performance Efficiency:

• Identify and deliver opportunities to optimise Azure spend while maintaining (or improving) performance and resilience.
• Advise customers on cost controls and right-sizing (e.g., workload scheduling, scaling approaches, storage tiering).
• Where appropriate, support commitment-based optimisation approaches (e.g., aligning Reservations / Savings Plans to predictable workloads and usage patterns), ensuring recommendations reflect real utilisation and do not create unnecessary exposure.
• Identify opportunities for automation to improve reliability, response times, and consistency.
• Implement/support Dev Ops practices where appropriate (IaC, repeatable deployments, scripting, standard runbooks).
• Drive process improvements: refine support workflows, templates, and knowledge articles based on real ticket patterns.

Documentation, Reporting & Operational Rigor:

• Maintain accurate internal documentation relating to Azure subscriptions, customer environments, and support actions.
• Produce high-quality client-facing documentation and concise reports that communicate issues,…