Site Reliability Engineer; Application Support

Job Description

Are you passionate about digital media, entertainment, and software services? Do you like big challenges and working within a highly motivated team environment? Candidates for the “SRE Production Support” role in our AIOps group will be responsible for:

• Design, implementation, and full‑stack lifecycle support for digital asset delivery systems
• Delivery application tuning, performance optimization and troubleshooting
• Assisting with scoping, design, and implementation of media delivery project initiatives, under supervisor and team lead guidance
• Participating in incident cause‑analysis & assistance in remediation & design efforts to improve reliability/prevent future failure scenarios
• Working closely with Dev Ops teams to identify, understand & develop monitoring for key system health/performance metrics
• Writing code and scripts to automate everything possible

• Experience with Site Reliability Engineering best practices and principles (Resiliency, Observability, Availability, Scalability)
• Experience with Agile Dev Ops methodologies, process & associated software (Service Now Agile, Jira)
• Experience with digital asset delivery systems (Signiant, Aspera)
• Experience supporting/administering Linux OS versions & features
• Experience with public cloud service offerings (AWS, Azure, Google)
• Familiarity with network technology concepts (TCP/IP, UDP, IPv4, IPv6, DNS, SSL, Firewalls, F5 LTM)
• Familiarity with automation, CI/CD pipeline & software testing (Ansible, Terraform, Puppet, Chef, and Jenkins)
• Experience with version control management (git, Git Hub)
• Experience with script language development (Python, Node.js, Perl)

• Impeccable written and verbal communication and presentation skills for both technical and non-technical audiences
• Ability to collaborate enthusiastically with Dev Ops teams, customers, and peers across our organization
• Ability to communicate directly with software vendors
• Comfortable adapting to pivots in direction based upon shifting work priorities
• Demonstrate a tolerance for stress and provide a supportive attitude for all colleagues
• Ability to participate in a 24X7 on‑call rotation

• BS in computer science or related field
• At least 3 years of experience supporting high volume/large‑scale environments
• Media industry experience (broadcast or production) preferred
• Cloud platform certification preferred

As part of our selection process, external candidates may be required to attend an in‑person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to Ac