Junior IT Support Engineer

At INEOS Energy we produce and trade oil, gas, power, liquefied natural gas (LNG) and carbon credits. This is supported by our investments in low carbon technologies, which will help sustain our business through the energy transition. Direct examples of these areas are ‘Project Greensand’, our pioneering carbon storage project in the Danish North Sea and our investment in Hydrogen One Capital.

We are looking for a Junior IT Support Engineer to be responsible for all helpdesk level technical support issues and queries. You will be part of a small local technology team.

This is a hands on role, working first hand with end users. Building trust and strong working relationships is a top priority, to promote a reliable and consistent IT Support experience.

The role is based onsite five days per week, at our Hans Crescent office.

• Installing, configuring, and maintaining hardware and software on non-trading desks, and assisting senior engineers with trading desk setups.
• Troubleshooting entry-level technical issues, including basic hardware diagnostics, Windows 10/11 OS queries, core application issues, and local connectivity.
• Assisting with the onboarding and offboarding of staff by executing PC/laptop builds, deployments, data wipes, and equipment disposals following established checklists.
• Handling physical IT logistics, including desktop moves, cable management, and organising local IT storage.
• Accurately logging, triaging, and managing tickets within Manage Engine, ensuring standard issues are resolved quickly and complex issues are escalated to the correct team members in London or the US.
• Maintaining and updating asset management systems to ensure accurate inventory tracking of laptops, monitors, and peripherals.
• Documenting support steps and resolutions to contribute to the local IT knowledge base and team training files.
• Assisting with basic network troubleshooting (e.g., checking patch cables, Wi‑Fi connectivity, and docking station issues).

• Good written and verbal communication skills, with a polite and helpful customer-service mindset.
• Currently studying towards an IT/Computer Science degree, college qualification, or equivalent technical certification pathway.
• Strong foundational familiarity with Microsoft Windows 10/11 and standard productivity suites (Microsoft 365, Teams).
• A keen interest in PC hardware components and basic networking concepts.
• A structured, organised approach to tasks with a strong attention to detail (essential for asset tracking and system builds).
• A strong team player who is eager to learn from experienced engineers and take on feedback.
• Any prior experience in a customer‑facing environment (retail, hospitality, or volunteer work) is highly valued for communication skills.
• Familiarity with or exposure to any IT ticketing system.
• Basic understanding of how an office IT network operates.

• An enthusiastic, proactive approach to work with a desire to build a career in IT support.
• Comfortable asking for help and escalating issues promptly when out of depth, rather than letting a problem stall.
• Ability to follow technical checklists and standard operating procedures accurately.

• This role is positioned for someone completing an intra degree internship i.e. a work placement year as part of your studies.
• The role may also be suitable for a recent graduate who does not yet have any IT experience beyond their studies.
• The role may also be suitable for a school/college leaver who has completed an IT course and who is looking to gain experience.

N.B This role is based onsite at our Knightsbridge office five days per week.