IT Infrastructure Engineer

Role Responsibilities

• Assist with the management of the Service Desk and Change Management Systems (Manage Engine)
• Provide high quality, responsive and consistent resolutions to IT Incidents
• Work closely with vendors to ensure there is a coordinated approach to infrastructure support
• Maintain, monitor, and support the bank’s network, applications and infrastructure
• Carry out regular system health checks, vulnerability assessment and patching
• Integrate solutions with other applications and platforms based on business requirements
• Perform routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes
• Perform capacity workload modelling and availability analysis for a variety of platforms and environments
• Develop, maintain, recommend, document and support tools and utilities to provide capacity planning and management
• Troubleshoot problems by analysing root causes and evaluating multiple options
• Evaluate future technologies and make recommendations for software and hardware upgrades
• Analyze and implement network, software and hardware changes
• Develop processes to ensure appropriate WAN, LAN, device privileges and access are granted, ensuring data integrity and security are achieved
• Ensure all necessary network security updates, patches, and preventive measures are implemented
• Support the day‑to‑day operations of the bank’s IT systems, network, and applications
• Maintain Windows server and Unix based servers, O365 and administer MS Azure
• Implement and maintain information security controls in line with ISO
  27001, NIST and DORA standards
• Support the bank’s VMware and Citrix virtual infrastructure
• Maintain the bank’s Business Continuity and Disaster recovery plan and procedure
• Lead desktop and helpdesk support efforts, resolving all related issues in a timely manner with minimal disruptions

• Degree level in IT
• A minimum of 5 years of infrastructure, system, network support experience
• Relevant certification such as CCNA, CCNP, MCITP, VCP, or CCA, etc.
• Banking/Financial sector experience is an advantage
• Very good VMware and Citrix administration experience
• Windows and Linux servers administration and support skills
• Experience with scripting and automation tools
• Experience in public cloud deployment and administration
• Experience in the following applications – Flexcube, Oracle, Datastore, SWIFT, Calypso, etc.
• Strong knowledge of systems, software, hardware, and networking protocols
• Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including experience of security, storage, data protection, and disaster recovery protocols
• ISO
  27001 experience is an advantage
• Very good virtualisation, Active Directory, GPO, Access control and LAN/WAN experience
• Analytical thinker and problem solver with excellent organising, prioritising, and multitasking skills
• Excellent troubleshooting, problem‑solving and task management skills
• Able to work with little or no supervision, even out‑of‑hours

This is a permanent position, paying up to £75,000.00 based on experience.