Junior Systems Analyst

Small Luxury Hotels of the World is a global brand that delivers reservation services for small luxury independent hotels around the world.

We currently recruiting for an entry-level Junior System Analyst to assist with day-to-day operations across a range of system and process. This is an entry-level role and full training will be given.

As part of a small IT team, the responsibilities of the Junior Systems Analyst role include (but are not limited to) the following:

• User creation, setup and maintenance;
• Creation of Salesforce reports and dashboards as required;
• Assisting with the management of our consumer and trade loyalty programs;
• Provide first‑line support to the 90+ Salesforce users;
• Housekeeping tasks.

• Maintaining Distribution Groups and Contact for Partnership programs;
• Assisting with the management of quarantined emails;
• Assisting with the organisation and housekeeping of data in readiness for the migration to Sharepoint.

• Daily & Monthly distribution of partnership program reporting
• Assisting in maintaining the IT Asset Register
• Assisting in the administration of Asana, and the development of additional functionality
• Other IT-related tasks and projects as and when required

The ideal candidate will possess:

• A desire to learn, coupled with keen attention to detail;
• Strong problem‑solving skills and a proactive approach to technical challenges;
• Excellent communication skills, with the ability to work effectively with people at all organisational levels;
• Effective time management skills and ability to overcome obstacles to meet deadlines;
• Bachelor’s degree in Computer Science or similar subject OR IT qualifications such as Level 3 BTEC Extended Diplomat in IT (DDD)

Office Based (Flexible working hours) in Victoria, London, UK with a minimum of 3 days a week in the office.

NB Office will be relocating to Mayfair, London in August / September 2026.