Application Support Manager - Core Banking

Application Support Manager – Core Banking

Excellent opportunity opens up to join a International Bank as their new Application Support Manager
. You will lead the design, implementation, integration, and ongoing support of the bank’s applications, whilst taking ownership of day-to-day support and delivery planning as the bank goes through a large-scale digital transformation
. Knowledge of Core Banking Systems and Core Banking Transformations
, and experience working in AS400, iSeries and RPG environments are a big plus.

• Direct oversight of Finastra Equation environments, including patch management, end-of-day (EOD) processing support and environment refreshes.
• Providing fix on fail support for Equation and IBM Power platform.
• Collaborating with infrastructure teams on Power Systems performance tuning, LPAR management, and backup/recovery (BRMS) performance.
• Develop or manage delivery (internally or externally sourced) of changes and projects.

• Lead, mentor, and manage a team of developers and application support analysts.
• Foster a collaborative and high-performance work environment that encourages innovation and continuous improvement.
• Conduct regular performance evaluations and provide guidance on professional development.

• Lead the planning, design, and implementation of new software applications and enhancements.
• Transition new applications from project into BAU standardised support models.
• Manage the delivery of small change and BAU enhancements.
• Define delivery timelines and resource requirements, and manage development activities to meet deadlines.
• Work with the project team to manage team capacity, demand and change/project delivery.

• Ensure prompt and efficient support for applications, addressing any bugs, performance issues, or feature enhancements.
• Provide application support for supported business applications.
• Establish and monitor SLAs for application support and resolve any escalated issues with a focus on root cause analysis.
• Implement and oversee application monitoring, performance tuning, and optimisation strategies.
• Onboard support for existing and new applications to deliver a single and holistic application support model.
• Ensure all applications and services remain in support with 3rd party vendors.
• Ensure resolution of identified application security vulnerabilities and assurance configuration/testing observations.
• Coordinate upgrades, patches, and system maintenance with minimal operational disruption.
• Maintain application documentation, system configurations, and support procedures.

• Establish best practices for software development and testing, including code reviews, automated testing, and deployment processes.
• Ensure compliance with internal and external regulations, audit, security standards, and data protection requirements.
• Maintain business continuity and disaster recovery procedures for all supported applications.

• Serve as a liaison between technical teams, business units, and external vendors to ensure clear communication and alignment of priorities.
• Provide regular status updates, reports, and presentations to IT Change Management and PMO on project progress and support metrics.

• Manage the budget for small change, BAU enhancements and support activities, ensuring cost-effective use of resources.
• Make staffing and resourcing recommendations to meet project and support needs.
• Contribute to the annual budget cycle, ensuring applications are invested in and maintained.
• Recommend new tools, technologies, and methodologies to enhance the development process and improve operational efficiency.

• Proficiency in various programming languages and development frameworks.
• Experience in application and development lifecycle management.
• Experience in analysis and design, testing and documentation of software.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in software development, with at least 1 year in a managerial…