IT Service Operations Director
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-06-23
Listing for:
La Fosse
Full Time
position Listed on 2026-06-23
Job specializations:
-
IT/Tech
IT Project Manager, IT Infrastructure, Cloud Computing: Infrastructure & Operations
Job Description & How to Apply Below
This is a newly created role within a global entertainment business. The environment is modern, multi-site and undergoing significant transformation around the way they deliver technology services.
- up to £145,000 per annum + bonus + benefits
What you’ll be doing
- Accountability for end-to-end technology services
- Owning the delivery of IT services across service desk, ITSM, workplace, and infrastructure
- Improving service consistency across global teams
- Overseeing workplace, cloud, infrastructure, and connectivity services
Introducing automation, self-service, and AI led improvements to service delivery - Managing strategic vendors, outsourced providers, and commercial performance
- Owning budgets, investment decisions, and cost vs value optimisation
What they’re looking for
- Experience leading large-scale technology services (team of 100+)
- Background operating across complex, multi-site or global environments (10k users)
- Strong experience leading ITSM, Service Desk, and infrastructure services
- Proven ability to design and implement service operating models
- Track record of driving service transformation and operational improvement
- Strong vendor, commercial, and financial management capability
Sound like you? Please do get in touch for a confidential discussion.
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