Operation Manager, AWS, Private Pricing Program , GDSP, AWS, Sr P

Senior Private Pricing Contract Experience Manager

Are you a detail-oriented problem solver who thrives at the intersection of contracts, customer experience, and operational scale? Someone who can manage complexity across multiple concurrent deal cycles while identifying opportunities to streamline, automate, and improve?

We're looking for a Senior Private Pricing Contract Experience Manager to join the AWS Private Pricing Programs & Experiences (3PX) organization. The PACE team supports the end-to-end private pricing deal cycle, from intake through contracting, for AWS customers. Our mission is to accelerate deal velocity, maintain the highest quality bar, and continuously improve the seller and customer experience at scale.

• Manage multiple, complex private pricing contracting cycles simultaneously from intake and triage through execution, exercising high judgment and autonomous decision‑making in ambiguous situations to drive deal velocity while maintaining the highest quality standards.
• Own the contract process end‑to‑end, coordinating across internal teams (Legal, Sales, Finance) and external stakeholders to drive requests to closure; identify trade‑offs and negotiate actionable solutions.
• Deliver results through scalable mechanisms — identify bottlenecks, track key input/output metrics, and generate actionable recommendations that improve team efficiency and customer experience.
• Leverage automation opportunities and emerging tools (including AI‑assisted solutions) to reduce manual effort, improve consistency, and scale self‑service capabilities.
• Create or optimize procedures to improve team, initiative, or mechanism efficiency; identify better practices for tracking and execution and make it easier for others to follow.
• Lead cross‑functional projects that drive operational improvements, communicating results and financial impact to direct stakeholders and contributing to business mechanisms (Q , M , W ).

• Bachelor's degree or equivalent.
• Experience using data and metrics to determine and drive improvements.

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.

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Company: AWS EMEA SARL (UK Branch)

Job : A3187323