IT Support Engineer

IT Support Analyst (4-5 Month Contract)

Location:

London (St. Paul's)

Role Overview We are seeking a proactive, customer-focused IT Support Analyst for a hands-on contract role in central London. Acting as the front line of IT support, you will ensure the smooth day-to-day operation of end-user services, applications, and devices across the business.

Key Responsibilities

Provide high-quality desktop and application support, resolving incidents and service requests within agreed SLAs.

Troubleshoot user devices, software, connectivity, and access issues.

Manage Joiners, Movers, and Leavers (JML) processes, including device setup and access management.

Maintain accurate records for incident ticketing and IT asset inventory.

Assist with security and compliance tasks, including routine patching.

Skills & Experience Required

Proven track record in a fast-paced IT Support / Service Desk role.

Strong troubleshooting skills across Windows OS and Office 365.

Working knowledge of incident management processes (ITIL awareness is highly beneficial).

Excellent communication and stakeholder engagement skills.

Advantageous:
Previous experience working within a corporate or regulated environment.

Randstad Technologies is acting as an Employment Business in relation to this vacancy