Implementation Lead; Secondary Care

Requirements

• You are intensely data-driven and possess an analytical mindset that prioritises metrics and measurable outcomes over basic activity tracking
• You have proven line management experience leading, coaching, and developing teams
• You bring strong commercial acumen and business sense, developed within a SaaS or fast-paced, high-growth technology environment
• You bring a fresh perspective from outside the healthcare sector, and have the confidence to question traditional approaches and challenge the status quo
• You are an inspiring leader who is highly comfortable with ambiguity, navigating organisational change, and establishing order in a rapidly scaling team
• You have a strong comfort level with AI tools and are excited to demonstrate how to leverage AI capabilities to raise the team's efficiency
• You excel at cross-functional relationship building, particularly when managing complex project handovers and aligning diverse stakeholders

• As an Implementation Lead for Secondary Care, you will own the end-to-end implementation pipeline from initial tenders through to full contract conversion, ensuring effective resource allocation and driving rapid customer activation
• You will be deeply analytical, tracking time to value and key activation metrics across all secondary care contracts to maximise customer outcomes and ROI. Your leadership will directly accelerate our scaling efforts, driving a massive real-world impact - one of these will be driving our target user activations for our AI note-taker, Accurx Scribe, by the end of Q3
• Scaling secondary care delivery:
  Overseeing the pipeline from won tenders and pilots into seamless, large-scale contract conversions across hospitals and care systems
• Driving critical user activations:
  Aligning the team to hit our high-impact target of 15,000 user activations on Accurx Scribe contracts by the end of Q3
• Optimising time to value:
  Obsessing over activation metrics and data quality to ensure our implementation playbooks and deployment activities are scalable and fit for purpose
• Leading and coaching a high-performing team:
  Managing and coaching your direct reports, setting a clear data-driven direction, and defining what excellence looks like in secondary care implementation
• Navigating cross-functional handovers:
  Structuring seamless collaboration and clear ownership boundaries between Business Development, Transformation, Implementation, and Customer Success
• Championing data and AI capability:
  Resolving data quality and visualisation issues to make insights highly meaningful for deployment owners, while introducing AI-driven approaches to elevate the team's operational maturity