EUT Technical Lead

EUT Technical Lead

Department: Technology

Employment Type: Permanent
- Full Time

Location: UK
- London

Reporting To: Jamie Murr

You will be part of the Technology Operations team, helping to deliver a reliable, high-quality end-user technology service across the London office. This is a hands‑on role with plenty of variety, supporting colleagues across the business and helping keep day‑to‑day technology services running smoothly.

As the EUT Technical Lead, you will act as a key technical contact in the London office, providing hands‑on support, guiding onsite engineers and service analysts, and helping maintain a consistent, high standard of service. You will be expected to lead by example, using strong technical knowledge, practical problem‑solving, and a clear focus on delivery.

This role is well suited to someone who enjoys being close to the day‑to‑day operation, is comfortable dealing with technical issues in a fast‑paced environment, and can balance hands‑on support with coordination, escalation management, and process adherence. You will also help support the AV service in the London office where needed, without owning that function.

This is a hands‑on leadership role at the centre of our London office, where you’ll lead the Tech Bar and onsite support function while delivering an exceptional user experience.

You’ll set the standard for support on the ground — guiding analysts, resolving complex issues, and stepping in where needed to keep technology running smoothly. From day‑to‑day operations to major incidents, you’ll play a critical role in ensuring colleagues can work without disruption.

• Lead the London Tech Bar and onsite team, providing clear direction and technical guidance
• Act as a senior escalation point for complex issues and major incidents
• Build trusted relationships with stakeholders, including leadership and VIP users
• Support onboarding, desk moves, rollouts, and key operational initiatives
• Drive continuous improvement through insight, feedback, and service data
• Maintain processes, documentation, and a high standard of delivery in a regulated environment
• Support meeting room technology and AV readiness for key events

You’re a technically strong, proactive professional who enjoys leading from the front and making a visible impact in a fast‑paced environment.

You combine hands‑on expertise with strong organisation and communication skills, and you’re comfortable taking ownership — whether that’s resolving critical issues, supporting senior stakeholders, or improving how services are delivered.

• Strong hands‑on experience across Windows, Mac, Microsoft 365, and endpoint support
• Proven ability to lead within an onsite support environment and guide others
• Experience managing escalations, major incidents, and high‑priority issues
• Solid understanding of ITIL‑based service management principles
• Highly organised, able to prioritise and manage competing demands
• Strong stakeholder skills, with experience supporting VIP users and sensitive requests
• Experience in regulated environments, with a focus on process and confidentiality
• Exposure to operational activities such as onboarding, moves, and rollouts
• Comfortable working across global teams and contributing to shared outcomes
• Some experience with projects, service improvements, or AV/meeting room support
• Confident producing clear documentation and service reporting