Desktop Support Analyst

IT Support Analyst – Sports Analytics & Betting Technology Firm | London

A leading sports analytics and betting consultancy is seeking an IT Support Analyst to join its Technology Services team, supporting a highly technical user base across a fast-paced and data-driven environment.

This is an excellent opportunity for someone early in their IT career to gain exposure across end-user support, Microsoft technologies, asset management, and IT operations. You'll work alongside experienced engineers, supporting business-critical systems while developing your technical skills within one of the most respected organisations in the sports betting industry.

The role offers broad exposure across desktop support, user lifecycle management, hardware provisioning, and service desk operations, making it an ideal position for someone looking to build a long-term career within IT Infrastructure.

• Industry-leading sports analytics and betting consultancy with a reputation built over more than 15 years
• State of the art office with free on‑site gym, games rooms inclusive of pool tables, table tennis, basket ball machines, and large TVs screening various sports
• Top quality canteen offering free breakfast, lunch, and dinner everyday
• Technology and data sit at the heart of the business, driving continued investment across engineering and infrastructure
• Highly intelligent and collaborative environment with exposure to cutting‑edge analytical platforms
• Strong culture of learning, knowledge sharing, and technical development
• Opportunity to work alongside experienced engineers and gain exposure across multiple areas of IT
• Friendly, supportive culture with excellent staff retention and long‑term career progression opportunities
• Unique business operating at the forefront of sports analytics, research, and betting technology

• Act as the first point of contact for IT-related incidents and service requests across the business
• Provide 1st line support via phone, email, chat, self‑service portal, and face‑to‑face interactions
• Support employee onboarding, offboarding, and internal moves, ensuring a seamless user experience
• Assist with IT inductions and technical training sessions for new starters
• Perform scheduled operational tasks and routine system administration activities
• Manage hardware inventory and asset life cycles, maintaining appropriate stock levels and coordinating with suppliers
• Support office moves, workstation deployments, and end‑user hardware provisioning
• Ensure tickets are accurately logged, prioritised, and resolved in accordance with agreed service levels
• Escalate issues where required while maintaining ownership through to resolution
• Work within an ITIL‑aligned environment, contributing to continuous improvement initiatives
• Participate in a flexible shift rota between 08:00 and 21:30, including occasional weekend support during peak sporting periods

• 1 to 3 Years experience within an IT Support, Service Desk, or End User Computing environment
• Strong customer service skills with the ability to support both technical and non‑technical users
• Experience supporting Microsoft technologies including O365, Exchange, Teams, SharePoint, One Drive, Active Directory, Azure AD, and Intune
• Familiarity with ticketing systems used for incident and request management (Service Now beneficial)
• Strong communication and interpersonal skills with the ability to build relationships across the business
• Understanding of ITIL principles and service management processes
• Motivated individual with a strong willingness to learn new technologies and develop technical skills