Audio Visual and IT Support Engineer

About the Role

ProAV, a leading global audio visual integrator, is seeking an experienced Audio Visual and IT Support Engineer to join our London team and work onsite at a leading global investment bank.

• Testing new technology and firmware versions for future deployment.
• Raising and resolving issues on ITSM.
• Managing the digital signage mailbox, phone line to resolve any issues users have.
• Provide access and train users on Appspace globally.
• Registering Bright Sign players globally and updating inventory to reflect changes.
• Open tickets and arrange calls with Appspace directly with any issues that can’t be troubleshooted locally.
• Managing the AV Support mailbox and phone line.
• Scheduling technicians to attend all support requests.
• Educate and inform clients on current AV booking, Web Ex, Zoom, TP procedures.
• Remotely troubleshoot issues within EMEA meeting rooms and support ad hoc requests.
• Meeting room support within all meeting rooms located in London.
• Granting onsite access to external visitor for the London, Bromley, Camberley and Chester offices.
• Live troubleshooting telepresence/Web Ex escalations where the issues have impacted meetings – EMEA.
• Stock control and justification for consumables sign off.
• Ad‑hoc requests for assistance with spot checking TP meetings, making sure that they have been booked, Web Ex/Zoom SIPs have been linked correctly on TMS.
• Updating documents on the BAU SharePoint to keep items relevant.
• Updating site meeting room guides within London, Bromley, Chester, Dublin, Paris and Frankfurt.
• Rota Cover for all AV teams.

40 hours per week, 9 hours a day on a rotational shift basis between 7am‑7pm, including an hour unpaid break, Monday‑Friday.

ProAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. ProAV has no tolerance for discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

We base employment decisions on the needs of our business and the qualifications and experience of the individual. ProAV offers personal and professional development opportunities, not only through traditional qualifications but also through apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work‑life balance through family‑friendly policies and practices. We encourage all to apply.