Executive IT Support Technician; Executive IT & Event Operations

Senior Executive IT Support Technician

Provides high‑touch, white‑glove technical support to Visa’s senior leadership and their organizations. Works as part of Executive IT team to deliver secure, reliable end‑user tech experiences across in‑office, remote, and travel scenarios and supports executive event operations.

• Executive Experience Excellence – deliver white‑glove support ensuring seamless, interruption‑free executive experiences.
• Event Execution & Support – ensure flawless delivery of executive meetings, hybrid events, and high‑profile engagements.
• Proactive Operations – identify risks early, resolve issues quickly, and continuously improve service quality and reliability.

• Executive Technology Support – deliver high‑touch IT support to executives, ensuring rapid response and resolution, support devices, applications, collaboration platforms, and security tools.
• Manage executive environments across Windows, macOS, and mobile devices; maintain executive conference rooms, Teams Rooms, and collaboration spaces.
• Provide on‑site, remote, and travel support for board meetings, leadership sessions, and executive engagements.
• Event & Meeting Support – partner with Event Operations, AV Operations, and Live Event teams to prepare technical setups, provide live support, troubleshoot, and ensure seamless execution.
• AV & Event Technical Operations – support AV systems, testing, rehearsals, room validation, and live streaming.
• Technical Troubleshooting & Root Cause Analysis – perform diagnostics across hardware, OS, networking, VPN, endpoint security, O365, Teams, and other collaboration platforms; conduct root cause analysis and implement long‑term fixes.
• Operational Excellence – drive improvements in executive support KPIs, maintain documentation, executive playbooks, SOPs, and contribute to knowledge management.
• Partner with Engineering, Endpoint, Security, and Enterprise teams to improve tools and standards.

• Basic: 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience.
• Preferred: 5–10+ years of enterprise or executive IT support experience; experience supporting VP+ or executive leadership; certifications such as ITIL, Microsoft, Apple ACSP, AVIXA CTS, or CCNA; ability to anticipate needs and operate effectively in complex environments.
• Skills:
  
  Executive IT & Customer Support, Event Operations & Delivery, Enterprise Mobility (iOS/Android), Network fundamentals, Endpoint deployment, AV technology, problem solving, communication, cross‑functional collaboration.
• Proficiency with Windows, macOS, Office 365, Teams, Outlook, One Drive, VPN, and AV video‑conferencing technologies.

Visa requires at least 3 days in office; expectations of these days will be confirmed by the Hiring Manager.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.