TechOps Generalist - FTC

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimizing renewable generation, creating a more intelligent grid, and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

Tech Ops at Kraken is a modern, lean evolution of traditional enterprise IT. We span everything from hands‑on frontline support through to high‑impact technical projects and long‑term strategic improvements.

We are building a small, highly effective Tech Ops team and are looking for an ambitious, experienced Tech Ops Generalist to help us scale Kraken safely, securely, and with a strong focus on people. This is a broad role with a huge amount of variety. You’ll work across identity, devices, SaaS, networking, automation, and office infrastructure – often at the same time.

Ambiguity is a constant, and we’re looking for someone who enjoys making sense of it and turning it into action. We operate almost entirely in the cloud, so you’ll be exposed to a wide range of modern tools and technologies across the business.

As a Tech Ops Generalist, you’ll be a core contributor to the day‑to‑day delivery of Tech Ops services, working closely with the Tech Ops Lead and the wider global Tech Ops team. This is a role with real ownership. You’ll be trusted to take responsibility for problems and projects end‑to‑end, contribute to technical decision‑making, and help shape how Tech Ops operates as we grow.

We strongly believe that great Tech Ops starts with empathy. You’ll spend a significant portion of your time supporting Kraken employees directly, seeing first‑hand the problems they face and helping ensure technology enables rather than blocks great work.

• Provide hands‑on 1st, 2nd, and 3rd line support across the business
• Own and deliver Tech Ops work across identity, devices, SaaS, networking, and office infrastructure
• Work closely with the Tech Ops Lead to balance reactive support with proactive, planned improvements
• Contribute to technical projects that improve security, reliability, and scalability
• Design, improve, and automate systems and processes to reduce manual effort and operational risk
• Collaborate closely with Security, Engineering, and other teams to balance security, productivity, and user experience
• Support our offices across the globe
• Identify recurring problems and help build long‑term solutions rather than short‑term workarounds

• macOS and Windows MDM improvements and migrations
• Identity provider and SSO improvements
• Device trust and posture compliance solutions
• Replacing insecure authentication factors with phishing‑resistant alternatives
• Office networking, AV, and access control improvements
• SaaS migrations and integrations

• Strong hands‑on experience in an IT, Tech Ops, or systems‑focused role
• Deep knowledge of Windows and macOS, with confident troubleshooting skills
• Hands‑on experience providing 1st, 2nd, and 3rd line support
• Comfort operating in highly ambiguous environments and managing competing priorities
• A strong technical foundation across identity, MDM, SaaS, and networking
• Ability to communicate clearly with both technical and non‑technical stakeholders
• A people‑first mindset and a conscientious approach to decision‑making

• Experience supporting macOS, Windows, iOS, and Android environments
• Experience with Identity & Access Management platforms (e.g., Okta, Google Workspace, Microsoft Entra)
• Understanding of SSO technologies such as OAuth, SAML, and SCIM
• Enjoyment of scripting, APIs, and automating repetitive or error‑prone tasks
• Experience working across time zones or with distributed teams

• A foundational understanding of programming or software engineering
• Familiarity with security tooling such as Crowd Strike, Kolide, osquery, or Zscaler
• Experience with office networking (we use Cisco Meraki)
• Exposure to cloud platforms such as AWS

As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.