Service Desk Analyst; 1st Line

Service Desk Analyst (1st Line)

Final date to receive applications: 7 July 2026

Department: IT Infrastructure and Operations

Employment Type: Permanent

Location: London

Compensation: £30,000 / year

IT Service Desk Analyst – London (hybrid working – office attendance expected 4‑5 days per week) – Permanent, Full time, 37.5 hours per week.

As an IT Service Desk Analyst, you will be the first point of contact for colleagues requiring technical support across a range of systems, applications, and devices. This is a hands‑on service desk role where you will diagnose and resolve issues, manage service requests, and ensure users receive a responsive, high‑quality support experience.

You will work in a fast‑paced environment where priorities can change throughout the day. Following established processes and service levels, you will manage incidents from initial contact through to resolution or escalation, keeping users informed and delivering a consistent service.

To be successful, you will have some experience of providing IT support, whether gained through a service desk role, placement, apprenticeship, degree programme, internship or similar environment. You will be confident troubleshooting common hardware, software and access issues and keen to continue developing your technical skills. You will also have excellent communication skills, attention to detail and a customer‑focused approach.

You will have experience working with Microsoft 365 applications, Windows devices and IT service management tools, alongside an understanding of ticket management, prioritisation and service delivery practices. Experience supporting workplace technologies such as laptops, mobile devices and peripherals will also be valuable.

This role offers an excellent opportunity to build your career in IT. You will gain exposure to a broad range of technologies, work alongside experienced colleagues and develop your technical knowledge through hands‑on experience supporting a busy and evolving IT environment.

This is a predominately office‑based role, and you will be expected to attend the office 4‑5 days per week. You will work on a rota basis covering service desk operating hours of 8:00am to 5:30pm. From time to time, you will also travel to the Bank's other office location to support the implementation of new technologies, software and IT services.

Whether you're looking to take the next step in your IT support career or build on experience gained through education, placements or early career roles, you will find opportunities to learn, develop and grow within the team.

In return, you will join a collaborative team where your contribution is valued and where you will have opportunities to develop your technical knowledge, broaden your experience and contribute to the continuous improvement of our IT services.

• 30 days annual leave plus bank holidays (pro rata for part time), opportunity to buy and sell holiday
• 15% employer pension contribution, discretionary bonus scheme
• Flexible working, cycle to work scheme, healthcare cash plan and life assurance
• Paid voluntary days, maternity, adoption, and shared parental leave
• Benefits designed to suit your lifestyle – from discounts on retail and socialising, to health and wellbeing, travel, and technology and plenty more