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Senior ML Scientist - Build AI Customer Support

Job in Greater London, London, Greater London, W1B, England, UK
Listing for: Intercom
Full Time position
Listed on 2026-06-26
Job specializations:
  • IT/Tech
    Machine Learning/ ML Engineer, AI Engineer (Applied/Software)
Salary/Wage Range or Industry Benchmark: 70000 - 90000 GBP Yearly GBP 70000.00 90000.00 YEAR
Job Description & How to Apply Below
Position: Senior ML Scientist - Build AI for Customer Support
Location: Greater London

Intercom is seeking an experienced Machine Learning Engineer to join our ML team in Greater London. In this role, you'll identify opportunities for machine learning, develop prototypes, and work closely with product teams to bring innovative solutions to life.

Applicants should possess a strong understanding of machine learning techniques, with a focus on practical application and collaboration across disciplines. We offer a competitive salary, equity in a fast-growing startup, and a variety of benefits to support your well-being.

This role supports hybrid work, requiring a minimum presence in the office three days a week to foster collaboration and team cohesion.

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Position Requirements
10+ Years work experience
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