Field Technical Support
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-06-26
Listing for:
CBSbutler Ltd.
Full Time
position Listed on 2026-06-26
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Field Technical Support
+12 months +
+On site in London
+Inside IR35
+£21ph - £25 ph
We are seeking a skilled and customer-focused Field Technical Support to join our team on a 12-month onsite contract in London
. This role is ideal for a hands-on IT professional who thrives in a client-facing environment and enjoys solving a wide range of technical issues across end-user and infrastructure technologies.
You will provide onsite and remote support to end users, ensuring reliable IT services across hardware, software, and collaboration platforms. You will also play a key role in device deployment, ticket management, and maintaining high service standards within a fast-paced enterprise environment.
Key Responsibilities- Manage and resolve ITSM tickets, including incident resolution and service request fulfilment
- Diagnose, troubleshoot, and resolve hardware and software issues across end-user devices
- Build, image, pre-stage, deploy, and install desktops and laptops
- Provide onsite support for Windows-based environments and enterprise applications
- Support mobile devices including iPhone and Android platforms
- Deliver technical support for video conferencing tools, including Webex and related collaboration platforms
- Manage user provisioning, access requests, and desktop/peripheral support
- Maintain accurate IT asset and hardware inventory within ITSM tools
- Liaise with vendors for hardware repairs and service requirements
- Support infrastructure-related tasks and daily IT operations as required
- Create, maintain, and update SOPs, documentation, and user guides
- Work closely with end users in a client-facing onsite environment
- Strong hardware and software troubleshooting skills
- Experience with PC imaging, deployment, and installation
- Proven ITSM / ticket management experience (e.g., Service Now)
- Experience supporting Windows-based environments
- Strong knowledge of mobile device support (iOS and Android)
- Experience supporting video conferencing tools (e.g., Webex)
- Familiarity with asset and inventory management processes
- Understanding of infrastructure support principles
- Knowledge of user provisioning and desktop peripherals
- Experience creating and maintaining documentation and SOPs
- Strong problem-solving skills with the ability to work independently
- Excellent communication and customer service skills
- Comfortable working in an onsite/client-facing role
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