Service Desk Analyst
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-06-26
Listing for:
IG KnowHow
Full Time
position Listed on 2026-06-26
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Service Desk Analyst
OverviewIG is a FTSE
100 fintech with a global presence. The Service Desk team serves as the first point of contact for end users, recording incidents and service requests and working to restore service or escalating to specialist teams.
- Triage incidents and service requests via phone, e-mail, Teams and Service Now.
- Troubleshoot end-user incidents and, where possible, resolve on first contact.
- Accurately record and document all incident or service request details, including categorisation and priority, in Service Now.
- Determine incident severity based on business impact and technical complexity.
- Support all technology used within the EUC environment, including Microsoft, Apple and bespoke applications for the trading desk and general IT infrastructure.
- Provide daily support for UK, EMEA and Global needs such as AD management, workstation applications, deployments, patching, rollouts, print management, video and video-conferencing, and server software.
- Support both PCs and Macs.
- Work proactively with the Service Desk to support the EMEA region and the company globally.
- Technical proficiency and depth of experience across desktop technology such as Active Directory, TCP/IP, Windows Defender, Mobile Device Management, Microsoft SCCM, and Company Portal.
- In-depth knowledge of the Microsoft operating system family.
- Experience using call-logging systems such as Service Now.
- Strong problem-solving and organisational skills.
- Ability to build relationships with escalation teams and advocate for end users.
- Experience supporting a mobile workforce within a secure enterprise environment.
- General administration of Active Directory and Office 365.
- Experience with Microsoft Intune/Jamf or similar enterprise endpoint management tooling.
- Support for Windows 11, macOS and mobile devices.
- Experience supporting a Zscaler environment.
- Remote Desktop support.
- Competitive salary with flexible benefits package.
- Private medical cover for you and your family.
- Life insurance.
- Contribution to gym memberships.
- 25 days holiday plus additional days for birthday and voluntary work (total 28 days). Option to buy or sell holiday days.
- Unlimited access to the Linked In Learning platform.
- Comprehensive global and local onboarding.
- Enhanced parental pay and leave.
- Participation in ESG initiatives such as the IG Brighter Future Fund.
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