Mandarin speaking IT Support - iw

MandarinspeakingITSupport

Salary:
Depending on experience

Location:
Central London

Office based. The role requires a 36-hour working week, consisting of either three night shifts (21:00–09:00) or one night shift and two weekend day shifts (09:00–21:00). Weekend work is required on a rotational basis.

Perm.

Start: ASAP

About the role

IT Centre (Europe) oversees and manages the secure operation of IT applications and front-end systems used in all branches and representative offices located within Europe and Africa. As an IT Support – Mandarin Speaking, you will be responsible in assisting the Help Desk first line support and the daily operations of the Bank's IT systems. You will also perform applications and batch monitoring as well as data backup.

What you'll be doing

• Carry out the Help Desk first line support duty for IT Centre (Europe) including Help Desk cases, user , production access and Head Office’s service requests and manage the workflow of those requests.
• Carry out machine room environment and devices first line maintenance, support second line engineer to performs system changes and maintenance.
• Monitor the production systems and applications and follow the incident management procedure to deal with critical messages. Perform first line handling of system and network alerts.
• Carry out daily operational duty and run batch jobs.
• Assist with producing system and network reports for management and for branches.

The skills you'll need to succeed

• Degree educated preferably in Information Technology, Computing, Software Engineering, Computer Engineering, Science in Information Technology, or other relevant subject.
• Proven track record in a similar role.
• Experience in PC support (e.g. PC installation, printer setup).
• Experience in Windows 10 and 11 troubleshooting.
• Experience in OAsystem maintenance, particularly in MS Office, MS Outlook, SharePoint, IE, Chrome and Lotus Notes.
• Experience in database management.
• Knowledge of Information Security, Cybersecurity and GDPR.
• Good problem solving skills.
• Excellent English and Mandarin communication skills.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.