TechOps Lead

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid, and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

Tech Ops at Kraken is a modern, lean evolution of traditional enterprise IT. We span everything from hands‑on frontline support through to high‑impact technical projects and long‑term strategic improvements.

We are building a small, highly effective Tech Ops team and are looking for an ambitious, experienced Tech Ops Generalist to help us scale Kraken safely, securely, and with a strong focus on people.

This is a broad role with a huge amount of variety. You’ll work across identity, devices, SaaS, networking, automation, and office infrastructure – often at the same time. Ambiguity is a constant, and we’re looking for someone who enjoys making sense of it and turning it into action.

We operate almost entirely in the cloud, so you’ll be exposed to a wide range of modern tools and technologies across the business.

About the role:

As a Tech Ops Team Lead, you will be responsible for the end-to‑end running of the Kraken Tech Ops function. This is a leadership role that requires someone comfortable operating with a high degree of autonomy, while remaining closely aligned with global Tech Ops leadership.

We strongly believe that no matter what role you have within Tech Ops, it’s still important to keep your ear to the ground and see first‑hand the problems our people are facing, and the impact that decisions you make have on everyone s means you’ll spend a significant portion of your time helping out with day‑to‑day support alongside your leadership responsibilities.

As a Team Lead within Tech Ops, you will be responsible for balancing the team’s everyday workload, managing capacity, and prioritising proactive, planned project work alongside reactive support and unplanned work. The Tech Ops team operates in an environment with a large amount of ambiguity, and we are looking for someone who can make sense of this, identify the most impactful work, and keep the team focused, motivated and moving at pace.

This is a strategically significant role which will require close collaboration with our UK and APAC leaders. You will bring strong leadership skills, service management, and operational experience, with the ability to lead, scale, and mature this function in line with Kraken’s growth trajectory.

• Significant people leadership experience
• Scaling teams and services over time
• Service management, capacity planning, and operational maturity
• Managing support pipelines, projects, and assignments
• Building regional processes while balancing global standards
• Working with internal and external stakeholders and vendors
• Driving reliability, consistency, and continuous improvement
• Strong technical depth across identity, MDM, networking, office infrastructure, and SaaS
• Comfort owning incident management, security and compliance considerations, and contract and service quality oversight
• A huge opportunity for the right candidate to lead an amazing team that is critical to keeping Kraken moving at pace

• Define what good looks like for a small, lean, high‑performing Tech Ops team
• Own the day‑to‑day delivery of Tech Ops services
• Support global operations with opportunities to travel to our global sites
• Liaise with Tech Ops leadership and architects to prioritise and deliver project work
• Balance reactive support and projects with proactive, planned improvements and projects
• Mentor and line manage Tech Ops team members, supporting their development and career growth
• Provide hands‑on 1st, 2nd and 3rd line technical support across the business
• Collaborate closely with our Security team to balance security, productivity, and user…